SEATTLE, WA, May 1, 2013 – Concord Technologies, a leader in the Cloud-based, Online Fax Services market today announced extensive changes to its Partner Program. The Partner Program is designed to provide a framework for cooperation with various 3rd party companies and optimize the opportunities for cross-marketing, lead generation and reciprocal technology integrations.

While Concord sells direct to mid-market and large enterprise customers, it has also remained committed to an integrated and extensive partner-centric sales strategy for many years. The updates to the Partner Program today reflect that ongoing commitment to expanding the partner network and to evolving the technology ecosystem surrounding their core online fax service offering, Concord Fax Online.

Concord’s broad partner program now supports various types of partnerships and provides for different working models to ideally support Reseller Partners, Wholesale Partners and Technology Integration Partners:

  • Reseller Partners: A tiered program is in place to support different engagement models ranging from simple lead referral through to models focused more on developing subject matter expertise with the partner and providing background expertise where required. Resellers are typically already providing other telecommunication services or provide document and process automation solutions for mid-market and enterprise customers. The Reseller Program from Concord offers the highest commissions in the industry, with partners able to earn as much as 30% commission on all customer billing for the life of the relationship.
  • Wholesale Partners: Concord offers an extensive program to support Service Providers who wish to leverage the Concord Fax Online platform to introduce a white-labeled (rebranded) offering of their own and to support Independent Software Vendors who are looking to integrate fax as a feature of their own core product. The strength of Concord’s integration capabilities, developer support and extensive Web Services API’s mean that providing a highly integrated and seamless solution for customers is a relatively simple task. Concord currently supports more than 35 existing Wholesale partnerships, many of which deliver Concord Fax technologies under their own brand.
  • Technology Integration Partners utilize the program to develop tightly integrated technical solutions that add value to customers of both technologies. Integrated solutions are cross-marketed as part of a holistic ecosystem model to ensure that Concord customers can benefit from other technologies, which are already “Concord Fax Enabled”.

With Concord Fax, partners provide their customers with a cloud-based, online fax service with mission critical network architecture that was built from the ground up to be massively fault resilient. An extensive set of enterprise-grade fax features ensure that migration from existing fax technologies is simple and that Fax Online tightly integrates with existing systems and processes in place within the IT department. Security and data protection measures are of the highest caliber and Concord Fax Online can be used in full compliance with regulations such as HIPAA and PCI DSS.

“Many businesses in markets such as healthcare, lending, benefits administration and legal services are heavily dependent on faxing capabilities and there is an unmet demand for a reliable cloud-based, Online Fax Service. As many organizations migrate away from costly on-premise fax servers that are difficult to maintain and seek cost-effective online solutions, there is a significant opportunity available for savvy resellers to maximize their recurring revenue streams by helping their customers solve these challenges,” stated John Harrison, SVP Sales and Marketing at Concord Technologies. “Concord is fully committed to an ongoing strategy to invest in and nurture partnerships that support the expansion of our market footprint”.

About Concord Technologies

Concord is the premier provider of integrated fax solutions for business. Its advanced network architecture provides near unlimited capacity, unmatched reliability and advanced security features. Concord Fax supports a comprehensive range of service offerings, including versatile Web Services that facilitate integration with any corporate software application.


Concord Technologies