Customer/Technical Support Representative – Days

Full – Time  |  Seattle, WA

Job Description

Concord Technologies, a leading cloud-based fax service provider, currently has an opening available in our Customer Support team for a Customer Support Representative at our downtown Seattle headquarters near the Pike Place Market.  You must be articulate, outgoing, and personable, and desire to learn new things. Verbal and written (email) skills a must as support is provided via phone and email. Opportunity for growth and advancement for candidates that show the aptitude and passion for their work.  This position is not suited for those that require micromanagement, are otherwise inflexible, or lack a sense of humor.

Scope

Focus of position is with assisting customers to migrate from their previous service provider to the Concord network.  This typically entails “porting” their existing fax numbers to one of Concord’s underlying inbound telephony providers. In addition to specializing in porting activity, duties will also include performing a broad range of support to Concord’s customer base.  Perform standard troubleshooting and incident reporting, escalating issues to next tier when necessary. Customers are typically informed, and of a higher-caliber nature; we are seeking the same qualities in our staff.

 

Responsibilities 

  • Processing LNP work order requests (i.e., “porting telephone numbers”).
  • Acting as an initial point of contact for customer base.  Bulk of support is performed via email, but there are occasional phone calls that are expected to be answered, as well.
  • Reviewing monitoring tools and ticket queues.
  • Creating, reviewing, updating, and resolving trouble tickets.
  • Escalating requests to next tier when necessary.
  • Working either a 6am – 3pm, or 7am-4pm shift. First month of employment (training) will be done in an 8am – 5pm environment.

 

 

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Customer/Technical Support Representative – Days

Full – Time  |  Seattle, WA

Job Description

Concord Technologies, a leading cloud-based fax service provider, currently has an opening available in our Customer Support team for a Customer Support Representative at our downtown Seattle headquarters near the Pike Place Market.  You must be articulate, outgoing, and personable, and desire to learn new things. Verbal and written (email) skills a must as support is provided via phone and email. Opportunity for growth and advancement for candidates that show the aptitude and passion for their work.  This position is not suited for those that require micromanagement, are otherwise inflexible, or lack a sense of humor.

Other jobs at Elegant Themes

Senior Front End Developer

San Francisco, California

Product Manager

San Francisco, California

Design Manager

San Francisco, California

Advertising Expert

San Francisco, California

Customer/Technical Support Representative – Days

Full – Time  |  Seattle, WA

Job Description

Concord Technologies, a leading cloud-based fax service provider, currently has an opening available in our Customer Support team for a Customer Support Representative at our downtown Seattle headquarters near the Pike Place Market.  You must be articulate, outgoing, and personable, and desire to learn new things. Verbal and written (email) skills a must as support is provided via phone and email. Opportunity for growth and advancement for candidates that show the aptitude and passion for their work.  This position is not suited for those that require micromanagement, are otherwise inflexible, or lack a sense of humor.

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San Francisco, California

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Perks of the Job

Competitive Salary

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Health & Dental

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401k + Matching

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Paid Vacation

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Monthly Outings

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Company Trips

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Perks

Interested?! Talk with a Recruiter to Setup an Interview

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