Concord Support

Contact Us for Troubleshooting and Beyond

For over 20 years, the Concord Support team has enabled users to get the most out of our cloud services. Contact our team of experts today with your NEXTSTEP support questions, and you’ll quickly see why support has played a huge role in supporting Concord’s 97% customer retention rate, year-over-year.

   Standard Support Hours

9 a.m. – 9 p.m. EST Weekdays administration & general customer service issues.

16 Seconds

Our average time to answer calls coming into Customer Service.

Live Support

Get Immediate Help. No call centers. No automated systems.

  • Business email required to activate SEND button.
  • This field is for validation purposes and should be left unchanged.

Customer Support

Tel: +1 206-441-3346
Email: premiumsupport@concord.net
Hours: 9 AM ET – 9 PM ET

After-hours Support

Emergency contact Tel: +1 206-467-4068
Email: premiumsupport@concord.net
Hours: 24 x 7

Sales

Tel: +1 206-441-3346
Email: sales@concord.net
Hours: 9 AM ET – 9 PM ET

Billing

Email: billing@concord.net