Empowering Hospitals with Concord Connect: Cloud Fax and Practical AI™ for Intelligent Document Processing

Modern Document Workflows for Large Health Systems

Concord: Trusted by Hospitals Nationwide

Health systems continue to face critical staffing shortages across nurses, physicians, and other healthcare professionals, which places strain on already overburdened workflows. Manual document handling adds to this pressure, introducing errors, consuming staff time, and driving up operational costs. Today, digital fax remains the primary method for secure document exchange between healthcare entities, with Direct Secure Messaging (DSM) emerging as a secondary channel. In fact, 85% of medical communications in healthcare organizations still occur via fax (IJSAT, 2025), underscoring the need for solutions that blend fax with automation to reduce administrative burden and improve information flow.

Built for the Healthcare Enterprise

Concord Connect helps automate and streamline claims workflows:

Proven in Healthcare Environments

Concord’s solutions are designed to meet the high-volume demands of hospitals and large provider networks. Our cloud-based infrastructure and healthcare expertise help streamline document-driven workflows across intake, care coordination, and discharge planning. Concord aligns with your existing systems and clinical processes. Our platform integrates seamlessly with EHR, allowing teams to work within familiar interfaces.

Boost Staff Efficiency with Intelligent Automation

Free staff from repetitive tasks like triaging and routing incoming documents by automating the entire intake process. Concord Connect begins processing documents instantly—whether they arrive via fax, email, scanned files, or soon, Direct Secure Messaging—minimizing manual intervention and giving teams more time to focus on patients.

Enable Straight-Through Processing with Healthcare-Trained AI

Reduce manual steps like downloading files, keying in data, and patient validation. Concord’s AI accurately extracts meaningful data from healthcare documents, streamlining workflows and accelerating integration with the EHR.

Compliant, Secure, and Scalable

Our cloud fax and digital fax solutions help hospitals meet strict compliance standards, including HIPAA, HITRUST, and SOC 2 Type II. Users rely on Concord for 24/7 uptime, robust audit trails, and full data encryption—without the burden of managing fax servers or telco infrastructure.

Intelligent Document Processing in Healthcare

Hospitals handle massive volumes of unstructured documents—from referrals and authorizations to lab reports and insurance forms. Concord Connect uses Practical AI™, OCR, and machine learning to extract, classify, and route critical data in real time—reducing delays and administrative overhead.

In a survey of 100 Health System Leaders...

50% cited manual data entry as their organization’s top administrative bottleneck

How Health Systems use Concord:

Automatically identify and extract patient names, medical record numbers, dates of service, and more
Route documents intelligently into the correct workflow or department
Begin processing inbound documents upon receipt, saving staff significant time
Empower staff for make faster decisions on referrals, authorizations, and care transitions
Reduce manual data entry and the risk of human error
Enable real-time visibility into document flow for better operational control

Cloud Fax and Digital Fax for Hospitals

Fax remains deeply embedded in healthcare. Legacy fax servers and analog lines are costly, difficult to scale, and pose a growing liability as they age. Concord’s cloud fax and document exchange solutions modernize this essential communication channel—replacing outdated infrastructure with secure, cloud-native tools that integrate seamlessly into hospital workflows.

Send and receive faxes digitally via web portal, secure email, or direct EHR integration
Enable smart routing of inbound faxes based on patient data, document type, or department
Track every document with real-time status updates and searchable audit trails
Integrated, Interoperable, Intelligent

Secure Document Exchange Your Way

Concord gives health systems the power to leverage the right type of secure document exchange for their operations today, while planning for tomorrow. In addition to cloud fax and intelligent document processing, we enable advanced integration and multiple modalities for secure document exchange, enabling hospitals to build truly connected communication workflows.

APIs
HL7/FHIR
Direct Secure Messaging (DSM)
Secure File Transfer (SFT)
Embedded applications

Why Concord?

Unlike generic fax solutions, Concord Cloud Fax is engineered specifically for industries that require secure, compliant, high-volume document exchange. Backed by 25+ years of experience, Concord helps insurance organizations of all sizes improve operational efficiency, reduce risk, and accelerate transformation.

Ready to Transform Your Hospital’s Document Workflows?

From the time documents are received to when data is input into your EHR, Concord’s cloud fax, digital fax, and intelligent document processing solutions can elevate performance across your entire health system.