Streamline Health Plan Operations with Cloud Fax and Intelligent Document Processing

Scale operational efficiencies, reduce operational cost and improve staff productivity

Concord Connect™: Built for the Payer Ecosystem

Concord Connect simplifies and streamlines health insurance document processing across the entire enterprise. From the moment a document is received until it’s delivered into department systems, Concord Connect alleviates administrative bottlenecks payers face daily and facilitates better workflows. Give staff back the time to focus on the members’ experience, versus paperwork.

Built for the Healthcare Enterprise

Concord Connect helps automate and streamline claims workflows:

Proven Healthcare Expertise

Concord serves 3 of the 5 largest payers in the US . We recognize the complexity of payer-provider communications and their influence on the member experience. Our platform and people help to improve the secure exchange and processing of medical documentation, claims, and prior authorizations and other key processes that shape how members engage with their care.

Secure, Compliant, and Ultra-reliable

Our cloud fax and digital fax platforms help organizations meet the highest security and compliance standards. Concord’s cloud-native approach ensures business continuity, high availability, and rapid scalability—without reliance on legacy fax infrastructure. For nearly 30 years, enterprise organizations have turned to us to safeguard the management of critical documents.

Modernize your Tech Stack at Scale

Modernize your existing tech stack; replace or upgrade Core Administrative Processing Systems (CAPS) to improve agility and reduce inefficiencies. Concord enables you to scale your organization’s document processing capacity to fit your needs, and also to scale your organization’s AI adoption with a trusted partner through Concord’s Ignition program.

Reduce manual processing that increases operational cost

Concord helps payers move from paper-heavy manual processing to automated workflows— enhancing efficiency and scalability across critical functions like enrollments, utilization management, and member services. Cut back on the manual processes that slow down everyday operations.

Intelligent Document Processing for Payers

Payers are inundated with faxes, PDFs, and scanned documents every day. Concord’s intelligent document processing (IDP) platform automatically classifies and extracts structured data from unstructured documents—accelerating decision-making, reducing manual entry, and improving accuracy.

Benefits of IDP for Payers:

Identify and extract member information, claim IDs, NPI numbers, and CPT/ICD codes

Automatically triage and route documents to the correct department based on fax number, document type and more

Cut processing time for prior authorizations and clinical reviews

Enable faster, rules-based intake for large volumes of inbound documentation

Enhance audit readiness with full traceability and data normalization

Cloud Fax and Digital Fax for Hospitals

Fax remains deeply embedded in healthcare. Legacy fax servers and analog lines are costly, difficult to scale, and pose a growing liability as they age. Concord’s cloud fax and document exchange solutions modernize this essential communication channel—replacing outdated infrastructure with secure, cloud-native tools that integrate seamlessly into hospital workflows.

Send and receive faxes digitally via web portal, secure email, or direct EHR integration
Enable smart routing of inbound faxes based on patient data, document type, or department
Track every document with real-time status updates and searchable audit trails
Integrated, Interoperable, Intelligent

Secure Document Exchange Your Way

Concord gives health systems the power to leverage the right type of secure document exchange for their operations today, while planning for tomorrow. In addition to cloud fax and intelligent document processing, we enable advanced integration and multiple modalities for secure document exchange, enabling hospitals to build truly connected communication workflows.

APIs
HL7/FHIR
Direct Secure Messaging (DSM)
Secure File Transfer (SFT)
Embedded applications

Why Concord?

Unlike generic fax solutions, Concord Cloud Fax is engineered specifically for industries that require secure, compliant, high-volume document exchange. Backed by 25+ years of experience, Concord helps insurance organizations of all sizes improve operational efficiency, reduce risk, and accelerate transformation.