Ignition Program: Accelerating Change Together

Driving Scalable Healthcare Transformation through
White-Glove AI-Implementation

From Pilot to Practice: AI Implemented for Real Healthcare Impact

Only 3 out of 10 artificial intelligence (AI) projects in healthcare make it into everyday use[1]. At Concord, we’re committed to making every AI and workflow automation implementation a success — for 100% of our customers. To make that happen, the Concord Connect™ Ignition program was created to support your transition to straight-through processing (STP) for healthcare.

How it works:

The AI pilot framework introduces an agile path for successful and measured intelligent workflow automation implementation. Your dedicated program team takes steps to understand your document-based workflow to align our technology to your processes.

The 5 Phases of Concord Connect^™ Ignition Program:

Strategic Alignment

We collaborate with your team to define success metrics, understand your document workflows, and identify high-impact opportunities for automation.

Data Readiness & Feasibility

We assess your data quality and test technical feasibility using real-world samples to validate AI model performance and ensure clinical relevance.

Targeted Pilot Deployment

We launch a focused pilot using live data and workflows, applying AI models with calibrated confidence thresholds to deliver measurable outcomes.

Operational Launch & Optimization

We transition to full deployment, incorporating user feedback to fine-tune performance, retrain models, and ensure seamless integration into your environment. This phase also focuses on empowering your teams through targeted training and knowledge transfer, enabling them to confidently manage and optimize the solution independently moving forward.

Sustain & Scale

We provide ongoing support, continuous model improvement, and evolve human-in-the-loop workflows to expand automation across your enterprise and build interoperable STP networks.

Want to learn more?

Download our Ignition program brochure to see how it works.

I want more info

Our experience has drastically improved. It's much easier for us to process inbound and outbound documents directly from our systems due to integration.

The Concord team has been wonderful to work with; we’ve felt very supported throughout the process and any challenges we’ve had; they’ve worked alongside us to resolve.

Ready to see what Ignition can do for your organization?

Speak with your Concord account representative today.