Today’s System Upgrades Are A Path to Tomorrow’s Process Efficiencies
Digital transformation doesn’t always begin with disruption. In healthcare, it often starts with a series of smart, incremental upgrades — improvements that build on existing systems to unlock efficiency and prepare for what’s next.
At Concord, we’ve seen that the most sustainable progress doesn’t come from replacing what works; it comes from refining and connecting what’s already in place. When healthcare organizations strengthen the tools and workflows they already rely on, they create a bridge between today’s operational realities and tomorrow’s automation goals.
Our most recent Concord Connect™ updates follow that principle. Each enhancement — whether it’s automating document uploads, improving document management within NEXTSTEP, or introducing secure communication through Direct Secure Messaging (DSM) — is designed to deliver measurable efficiency gains today while laying the foundation for STP across the enterprise.
Product Highlights: Streamlining the Everyday
Folder Monitor: Automating Document Exchange
The Folder Monitor feature supports the automated upload and download of documents between Concord and a system of record. Available in both NEXTSTEP and Care Intake, it’s a practical solution for teams without direct API or HL7 integration to their EHR or back-office systems.
By leveraging existing folder structures and routing logic, organizations can reduce latency and manual document handling, achieving measurable workflow gains within weeks rather than quarters. Folder Monitor delivers automation without disruption — a simple way to bridge the gap between manual processing and full integration.
NEXTSTEP: Personal Folder Archiving
Users can now archive documents within their Personal Folder in NEXTSTEP, introducing a structured way to manage document lifecycles. This enhancement supports retention and retrieval workflows that keep teams organized and compliant, reducing clutter while maintaining quick access to key information.
For teams managing large volumes of inbound documentation, this change brings clarity and consistency — two essential foundations for efficient document automation.
The Path Forward
STP doesn’t begin with disruption; it begins with alignment — with the systems, data, and workflows already in place.
By taking a practical, incremental approach to automation, healthcare organizations can evolve at their own pace while preparing for a future defined by connected, data-driven care. Smart upgrades today are what make transformation possible tomorrow.
THE 3 PILLARS OF CONCORD CONNECT
With Concord’s Practical AI™, key information is identified to help staff confidently integrate healthcare documents and data into the system of record — with as little as one click. One platform to help your staff reduce manual bottlenecks, save valuable time, and lower operating costs. Get a Workflow Assessment