Teleflora Handles Peak Inbound Fax Volume with FAXCOM

To solve this problem, Teleflora purchased a FAXCOM server to process overflow faxes from the three fax machines. Busy signals were virtually eliminated, except for rare occasions during the two busiest times of the year. Frequently all three fax machines and FAXCOM were simultaneously receiving orders. FAXCOM had less than one hour of unscheduled downtime before Teleflora upgraded the system to provide for the company’s growth.

Teleflora added a second, larger system to handle additional inbound peak fax volume, but more importantly, to also allow the company to begin integrating fax technology into other parts of its IT infrastructure.

FAXCOM’s integration with Microsoft Exchange enabled users to receive incoming faxes directly to their inboxes. Outbound faxes could be sent as easily as email through a Microsoft Outlook add-in.

Teleflora has realized the many other advantages of implementing an enterprise network fax solution including protection from viruses, a more secure delivery method than email, a verifiable transmission log, and one-to-one connectivity. “FAXCOM provided the best out-of-the-box solution for Teleflora,” stated Mark Quigley, Senior Systems Engineer. “We were totally satisfied with FAXCOM’s technical support, and their documentation was excellent, answering virtually all of our questions before we even had to pick up the phone.”

Inbound faxes can be routed in a variety of ways, including sending them directly to a printer or to an Exchange mailbox, based on the number dialed, fax port, or Transmitter Subscriber ID (TSID) of the sending fax machine. Teleflora uses the inbound routing capability to route faxes received on the “main” fax number to a pair of printers. Inbound faxes for individual users are routed automatically based on the DID number capability, which is easily assigned on a per-user basis via Microsoft’s Exchange.