Transitioning to Online Faxing: Easy, Safe and Reliable Document Transfer Solutions for Your Business

Online faxing, also referred to as cloud or virtual faxing, is very much what it sounds like. The platform eliminates the need for physical fax machines and fax servers in the workplace. And while that in and of itself is a tremendous convenience for business owners, the added benefit is the security and reliability that comes with making the transition away from paper handling and its inefficiencies.

Speak to a Specialist

To uncover how cloud fax is secure and compliant for your businesses document transmission needs, speak to a Cloud Fax Specialist.


 Why is Online Faxing a More Secure Platform

Online faxing is a more secure platform for several reasons:

It greatly reduces the need for physical documents which can easily be copied, left sitting out, or improperly distributed. It also reduces the need for printers and third-part shredding vendors.

Unlike traditional faxing, cloud-based faxing requires users to authenticate themselves before being granted access to sending or viewing documents. Faxes sent and received cloud-fax are also encrypted in transit (being sent or received) as well as “at rest” (when stored on the cloud platform).

With multiple layers of security technology, Concord’s online faxing monitors your data every day, all day, whether it is being distributed, or stored in a secure data center. And all of our employees are highly skilled and trained to ensure that your data’s privacy and security are a priority, taking that burden off of your administrative staff.


Ensuring Your Online Faxing Security

Concord Technologies takes the risk of cyberattack very seriously. For that reason, we assume a tremendous amount of precaution to guard your information. Following is a checklist of our security measures:


  • Secure data centers
  • Extensive employee background checks
  • Controlled and audited third party access
  • 24/7 CCTV surveillance of facilities and staff
  • Live video feeds stored off site
  • Dual authentication for Concord Private Suite access
  • Data centers are owned and operated by Concord and never third party cloud vendors


  • Current and up-to-date firewalls
  • Intrusion detection and logging
  • Frequent penetration tests performed on internal and cloud networks
  • Encryption for internal communication between servers / datacenters
  • Frequent vulnerability assessments on internal and production cloud fax networks
  • Frequent security scans performed on internal and cloud fax networks
  • Systematic auditing and review of logged data

Application and Logical

  • Encrypted content while in transit and at rest
  • Available zero image retention policy
  • Strictly controlled user and administrator authentication
  • Enforced minimum password standards
  • Controlled authenticity of communication sessions
  • Multiple data storage options
  • Security engineering principles embedded in the System/Software Development Lifecycle


  • Documented security management process
  • Documented risk assessment and risk management process
  • Documented security incident procedures
  • Documented contingency plans including data backup and disaster recovery
  • Assigned security and compliance officer
  • Security training and awareness for all employees


Can Online Faxing Security Precautions Make the Platform Less Reliable or Responsive

Absolutely Not. Concord’s security precautions are established to make certain that your information is always protected. However, equally important is the efficacy of our delivery methods. Consider the following enhanced reliability factors:


Concord’s Active-Active architecture: This twice redundant measure means that every element of our network is replicated within and across each of our datacenters providing multiple layers of redundancy, safeguarding our clients against service interruptions.


Concord SureConnect: This technology routes inbound and outbound faxes between datacenters, alternative carriers, and fax hardware providers to ensure that your information is delivered efficiently and on time. Essentially, SureConnect is monitoring your online faxing in real time, making intelligent adjustments as needed. With less sophisticated fax networks, the solution is to retry the same pathway over and over again, typically with the same failed result. SureConnect recognizes the problem and securely moves around it so your inbound and outbound traffic continues moving.


Network Monitoring: Twenty-four hours a day, seven days a week, Concord has more than 1,000 monitors running on every interaction point of each fax job. This tracking of productivity compiles our predictive analytics which means we are proactively identifying and avoiding potential bottlenecks.


In a previous post, we discussed five reasons that Online Faxing is a great fit for your company. We recommend that you review some of the highlights of that post while also taking into consideration the security discussion in this post.

In a nutshell, Online Faxing can significantly increase your productivity and efficiency, save you money and time and perhaps most importantly, reassure you that the protection of your documents and data is consistently being managed by professionals who understand how important security is for your venture.


To learn more, talk to a Concord Cloud Fax specialist.


Speak to a Specialist

To uncover how cloud fax is secure and compliant for your businesses document transmission needs, speak to a Cloud Fax Specialist.

Concord Technologies