Understanding Concord’s Practical AI™ Approach
Cut through the hype around AI in healthcare. Concord’s Practical AI™ focuses on applying low risk, high impact AI to improve how healthcare organizations manage documents, data, and administrative work.
Why Practical AI Matters in Healthcare
Administrative spending represents roughly one third of the more than $4 trillion spent annually on healthcare. When applied safely and intentionally, Artificial Intelligence can remove friction from critical workflows without introducing unnecessary risk.
Concord’s Practical AI™ approach prioritizes real operational problems, measurable impact, and responsible adoption.
The Operational Reality of Healthcare
Over $4T spent
annually on U.S.
healthcare
Approximately
33% tied to
administrative costs
Only 43% of hospitals
routinely exchange data
interoperably
Increasing security threats
and data breaches disrupt
daily operations
Common administrative bottlenecks include:
- Admissions and intake
- Prior authorization
- Clinical records management
- Lab and radiology orders and results
- Care coordination
- Prescriptions
- File and document management
Low Risk AI Adoption: A Logical Place to Start
When applied to inbound documents, Practical AI™ enables:
- Accurate data capture from unstructured content
- Automatic document classification
- Intelligent routing to the right team or system
This automation removes repetitive manual work, reduces document backlogs, and allows staff to focus on higher-value tasks that directly support patient care.
Why organizations choose Concord’s Practical AI™:
- Fast deployment
- Low operational risk
- Clear return on investment
- A foundation for more advanced AI over time
Real World Impact of Concord’s Practical AI™
Medical Imaging Processing
Results:
- 80% reduction in medical imaging processing time
- Same-day medication refill turnaround
- Improved staff productivity and faster care delivery
Radiology Scheduling
Royal Health, a radiology software and services provider, previously relied on manual transcription of unstructured orders, leading to errors and slow scheduling.
By integrating Concord APIs and Practical AI™:
- Documents are ingested automatically
- Data is extracted and routed directly into scheduling queues
- Manual re-keying is eliminated
Impact:
- 25% improvement in schedule to scan rates
Referral Management
Hendricks Behavioral Health faced high referral volumes and tight timelines for patient access to care.
Using Concord Care Intake with Practical AI™:
- Key referral criteria are flagged automatically
- Patient demographics and critical data are extracted
- Referrals are classified and prioritized in real time
- Pages stream as faxes arrive, enabling faster action
Impact:
- Intake teams save approximately two hours per day
- Faster admissions and improved access to care