Supporting Critical Healthcare Communications in a Complex Environment A national correctional healthcare organization works with local, state, and federal agencies to provide care inside correctional facilities. It also builds its own electronic health record (EHR) platform for those facilities. The EHR, the medical records retrieval team, and the revenue cycle team all relied on RightFax […]

Why a Large Public Retirement System Replaced RightFax When a public sector organization set out to reduce the infrastructure and maintenance required to support its fax operations, preserving established document processes was a top priority. By replacing RightFax, the organization created a simpler, more reliable environment while maintaining the secure workflows its employees depended on. […]

How a Healthcare Services Organization Simplified a Hybrid RightFax Connect Environment and Moved Fully to Cloud Fax Solutions with Concord Technologies  For many healthcare organizations, fax remains essential for exchanging patient information, supporting clinical workflows, and connecting systems that were never designed to work together.A large healthcare management services organization that supports physician practices and […]

How LLM-Based Extraction Turns Unstructured Orders into Workflow-Ready Data in Radiology and Across Healthcare Healthcare has spent decades digitizing documents: scanning, indexing, storing, retrieving. But digitization by itself doesn’t make anything faster. It moves paper into pixels. The information is technically accessible, but it still doesn’t move. The shift that matters is when documents stop merely […]

Healthcare provider organizations responsible for Health Information Management (HIM) and Patient Access are under constant pressure to move faster, reduce risk, and improve care coordination without disrupting operations. While many organizations focus on downstream interoperability initiatives, one of the most impactful opportunities sits upstream: how patient information is received and processed in the first place.  […]

Healthcare organizations are facing unprecedented challenges in managing the growing volume of documents, data lag, and manual workflows. According to a recent survey conducted by HealthLeaders and Concord Technologies, these issues continue to hinder clinical operations, staff productivity, and the patient experience. The solution? Intelligent Document Processing (IDP) is emerging as a strategic imperative to […]