Prioritizing Cloud Fax Replacement: Improving Performance for Better Patient Care

What’s in the two-pager?

Learn why it might be time to replace your current cloud fax vendor. 

Replacing an underperforming cloud fax solution may be a necessary addition to the roadmap for Independent Software Vendors (ISVs) who find that customer satisfaction and healthcare outcomes are at risk from their current service. When functionality gaps consistently create support issues and generate end user complaints, it is time for a new cloud fax solution.

Many customers make the switch to Concord Cloud Fax after experiencing the following issues with their cloud fax solutions:

  • Inbound Integration that misses basic fax information
  • Limited outbound fax status visibility
  • Inadequate service reliability and unacceptable service disruptions
  • Poor customer communication and support when service issues occur
  • Inability to provide customized inbound and outbound fax integration

Learn more about the reasons to move from your current cloud fax provider to Concord Cloud Fax.

Get rid of costly fax services and use Concord.

No more fax servers. No more telephony. No more support struggles.
It’s no wonder Concord has a 97% year-over-year customer retention rate.

Integrated user experience

No switching screens or losing time toggling between applications: Users can send and receive faxes from directly within the applications they use every day.

Reduced overhead

Users can say good-bye to the cost and complexity of managing on-premise fax servers, troubleshooting failed faxes and ensuring HIPAA compliance.

Security and reliability

Compliance and security is our priority, working closely to ensure alignment on all measures involved in taking care of customer information and data.

Get the right solution for your organization.


Register for our Developer Portal to get instant access to our suite of APIs, developer guides and support. Our wide range of tools are aimed to get you up and running as quickly as possible with a well-designed and tightly integrated solution.


Give your users the power to do more with their documents within the applications they use every day. Users can send and receive faxes, automate document intake, and to route captured data into their own systems.

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