Blog Articles

Today’s System Upgrades Are A Path to Tomorrow’s Process Efficiencies Digital transformation doesn’t always begin with disruption. In healthcare, it often starts with a series of smart, incremental upgrades — improvements that build on existing systems to unlock efficiency and prepare for what’s next. At Concord, we’ve seen that the most sustainable progress doesn’t come from replacing […]

Concord’s Practical AI™ and next-generation technologies can help streamline document processes, boost efficiency, and empower teams at every stop along the automation journey. Concord’s Practical AI™ and commitment to next-generation technologies is reshaping how healthcare organizations approach their document-centric processes. By integrating automation at key workflow junctures, healthcare teams can achieve significant improvements in operational

Healthcare providers, from Top 500 hospital systems to small specialty practices, are looking to utilize AI. Their goal is to speed operations and improve patient care, but all too often they wind up with failed pilots or stalled initiatives. The Concord Connect™ Ignition Program, a white-glove implementation methodology, is designed to help healthcare organizations seamlessly

Turning Healthcare Data into Measurable Impact Artificial Intelligence (AI) has long promised to revolutionize healthcare — from predictive diagnostics to streamlined operations. Yet, despite the hype, only 3 out of 10 AI projects in healthcare ever make it into daily use.¹ The issue isn’t the technology itself. It’s the lack of operational readiness, opaque processes, and fragmented document workflows that

In today’s healthcare landscape, where operational efficiency, cost containment, and interoperability are strategic imperatives, Straight-Through Processing (STP) offers a transformative approach to document and data management. While STP has long been a cornerstone of automation in the financial sector, its application in healthcare, especially when applied to document processing, is unlocking tangible efficiency gains across

Concord has a Net Promoter Score, or NPS, of 84. We say that on our website and in our promotional materials, because it’s something we’ve worked hard to achieve. But … if you’re not in the know on what an NPS is, or what it measures, that number might not mean much. Let’s break down

In healthcare, communication isn’t just about sending information, it’s about ensuring that data arrives timely, securely, and in a useful form. As the industry shifts toward more structured and intelligent workflows, a key method for exchanging information is gaining momentum: Direct Secure Messaging (DSM). DSM is more than a transport protocol. It’s a trust framework,

By Gavin Winter, Director of Sales – Enterprise Team & Lane Rude, Enterprise Sales Executive AHIP 2025 was more than just a conference — it was a convergence of minds focused on transforming healthcare. The event featured: Keynote sessions from top executives like Steve Nelson (President, Aetna), Omar Lateef (CEO, Rush University Hospital), and David

By Kowsalya Rajendran, Data Annotation Manager Artificial Intelligence (AI) is advancing at an extraordinary pace, transforming industries and redefining what’s possible. But despite these rapid advancements, one fundamental truth remains: even the most sophisticated AI model is only as good as the data it learns from. While much of the focus in AI development is

The latest IDC MarketScape assessment of digital fax vendors is out, and Concord Technologies has been named to the Leaders Category. The report, IDC MarketScape: Worldwide Digital Fax 2024 Vendor Assessment (doc #US51812124, December 2024), can be downloaded here. Companies included were required to have revenues of at least $5 million annually, be global in