Blog Articles

Healthcare organizations are facing unprecedented challenges in managing the growing volume of documents, data lag, and manual workflows. According to a recent survey conducted by HealthLeaders and Concord Technologies, these issues continue to hinder clinical operations, staff productivity, and the patient experience. The solution? Intelligent Document Processing (IDP) is emerging as a strategic imperative to […]

What Leaders Should Prioritize in the New Year to Capitalize on New Technology 1. The Challenge: Data Overload, Fragmentation & Interoperability Headaches   In today’s healthcare environment, the volume, variety, and velocity of data being produced and exchanged are skyrocketing. Between traditional EHR (electronic health record) systems, clinical labs, imaging, remote-monitoring devices, telehealth interactions, external

Breaking the Status Quo in Imaging The radiology industry is at an inflection point. After years of conversations about potential and possibility, healthcare providers are demanding solutions that deliver measurable results today. Our recent conversations with imaging providers at RSNA confirmed what many in the field already know: the status quo isn’t sustainable. The Real Cost of Administrative Bottlenecks Healthcare providers aren’t looking for

The Daily Reality for Care Coordinators Every morning, care coordinators walk into the same storm. Before the first cup of coffee, their inboxes are already stacked with referrals, discharges, and prior-authorization packets—arriving via fax, Direct Secure Messages (DSM), portals, and even snail mail.  Each communication is critical. Each represents a patient whose care depends on timely, complete, and accurate information.  Instead

Today’s System Upgrades Are A Path to Tomorrow’s Process Efficiencies Digital transformation doesn’t always begin with disruption. In healthcare, it often starts with a series of smart, incremental upgrades — improvements that build on existing systems to unlock efficiency and prepare for what’s next. At Concord, we’ve seen that the most sustainable progress doesn’t come from replacing

Concord’s Practical AI™ and next-generation technologies can help streamline document processes, boost efficiency, and empower teams at every stop along the automation journey. Concord’s Practical AI™ and commitment to next-generation technologies is reshaping how healthcare organizations approach their document-centric processes. By integrating automation at key workflow junctures, healthcare teams can achieve significant improvements in operational

Healthcare providers, from Top 500 hospital systems to small specialty practices, are looking to utilize AI. Their goal is to speed operations and improve patient care, but all too often they wind up with failed pilots or stalled initiatives. The Concord Connect™ Ignition Program, a white-glove implementation methodology, is designed to help healthcare organizations seamlessly

Turning Healthcare Data into Measurable Impact Artificial Intelligence (AI) has long promised to revolutionize healthcare — from predictive diagnostics to streamlined operations. Yet, despite the hype, only 3 out of 10 AI projects in healthcare ever make it into daily use.¹ The issue isn’t the technology itself. It’s the lack of operational readiness, opaque processes, and fragmented document workflows that

In today’s healthcare landscape, where operational efficiency, cost containment, and interoperability are strategic imperatives, Straight-Through Processing (STP) offers a transformative approach to document and data management. While STP has long been a cornerstone of automation in the financial sector, its application in healthcare, especially when applied to document processing, is unlocking tangible efficiency gains across

Concord has a Net Promoter Score, or NPS, of 84. We say that on our website and in our promotional materials, because it’s something we’ve worked hard to achieve. But … if you’re not in the know on what an NPS is, or what it measures, that number might not mean much. Let’s break down