Blog Articles

Concord has a Net Promoter Score, or NPS, of 84. We say that on our website and in our promotional materials, because it’s something we’ve worked hard to achieve. But … if you’re not in the know on what an NPS is, or what it measures, that number might not mean much. Let’s break down […]

In healthcare, communication isn’t just about sending information, it’s about ensuring that data arrives timely, securely, and in a useful form. As the industry shifts toward more structured and intelligent workflows, a key method for exchanging information is gaining momentum: Direct Secure Messaging (DSM). DSM is more than a transport protocol. It’s a trust framework,

By Gavin Winter, Director of Sales – Enterprise Team & Lane Rude, Enterprise Sales Executive AHIP 2025 was more than just a conference — it was a convergence of minds focused on transforming healthcare. The event featured: Keynote sessions from top executives like Steve Nelson (President, Aetna), Omar Lateef (CEO, Rush University Hospital), and David

By Kowsalya Rajendran, Data Annotation Manager Artificial Intelligence (AI) is advancing at an extraordinary pace, transforming industries and redefining what’s possible. But despite these rapid advancements, one fundamental truth remains: even the most sophisticated AI model is only as good as the data it learns from. While much of the focus in AI development is

The latest IDC MarketScape assessment of digital fax vendors is out, and Concord Technologies has been named to the Leaders Category. The report, IDC MarketScape: Worldwide Digital Fax 2024 Vendor Assessment (doc #US51812124, December 2024), can be downloaded here. Companies included were required to have revenues of at least $5 million annually, be global in

AI The Right Way: Achieving Immediate Operational Improvements In Admin Processes Healthcare has many moving parts — some directly attached to patient treatment, others behind the scenes. Those unseen activities, however, can have a huge effect on patient outcomes.   Consider the flow of documents through the healthcare continuum: Admissions and intake, prior authorization requests, lab work and

Written by: Andre Sublett, VP Data and Advanced Analytics Our patent, Automated Batch De-Identification of Unstructured Healthcare Documents, was awarded by the U.S. Patent and Trademark Office in November 2024. The award of this patent recognizes the company’s ability to ensure that no protected health information, or PHI, is used to train the parts of

Healthcare’s history of approaching new tech with caution pays ongoing dividends  Healthcare providers are often hailed as “miracle workers,” and small wonder. Diseases that were once untreatable can now be cured, or at the very least treated, managed, and reduced in severity.   And consider the advances in treatments in procedures such as hip and knee

The recently concluded Fierce Health Payer Summit focused heavily on the many challenges surrounding prior authorization. Many presenters discussed the challenges from a patient perspective, while others tackled the clinical side by assessing the acute need to improve data exchange and interoperability between payers and providers. Whether patient or caregiver, the goal is obvious: achieve