Blog Articles

How a Healthcare Services Organization Simplified a Hybrid RightFax Connect Environment and Moved Fully to Cloud Fax Solutions with Concord Technologies  For many healthcare organizations, fax remains essential for exchanging patient information, supporting clinical workflows, and connecting systems that were never designed to work together.A large healthcare management services organization that supports physician practices and […]

Healthcare provider organizations responsible for Health Information Management (HIM) and Patient Access are under constant pressure to move faster, reduce risk, and improve care coordination without disrupting operations. While many organizations focus on downstream interoperability initiatives, one of the most impactful opportunities sits upstream: how patient information is received and processed in the first place. 

Healthcare organizations are facing unprecedented challenges in managing the growing volume of documents, data lag, and manual workflows. According to a recent survey conducted by HealthLeaders and Concord Technologies, these issues continue to hinder clinical operations, staff productivity, and the patient experience. The solution? Intelligent Document Processing (IDP) is emerging as a strategic imperative to

What Leaders Should Prioritize in the New Year to Capitalize on New Technology 1. The Challenge: Data Overload, Fragmentation & Interoperability Headaches   In today’s healthcare environment, the volume, variety, and velocity of data being produced and exchanged are skyrocketing. Between traditional EHR (electronic health record) systems, clinical labs, imaging, remote-monitoring devices, telehealth interactions, external

Breaking the Status Quo in Imaging The radiology industry is at an inflection point. After years of conversations about potential and possibility, healthcare providers are demanding solutions that deliver measurable results today. Our recent conversations with imaging providers at RSNA confirmed what many in the field already know: the status quo isn’t sustainable. The Real Cost of Administrative Bottlenecks Healthcare providers aren’t looking for

The Daily Reality for Care Coordinators Every morning, care coordinators walk into the same storm. Before the first cup of coffee, their inboxes are already stacked with referrals, discharges, and prior-authorization packets—arriving via fax, Direct Secure Messages (DSM), portals, and even snail mail.  Each communication is critical. Each represents a patient whose care depends on timely, complete, and accurate information.  Instead

Today’s System Upgrades Are A Path to Tomorrow’s Process Efficiencies Digital transformation doesn’t always begin with disruption. In healthcare, it often starts with a series of smart, incremental upgrades — improvements that build on existing systems to unlock efficiency and prepare for what’s next. At Concord, we’ve seen that the most sustainable progress doesn’t come from replacing

Concord’s Practical AI™ and next-generation technologies can help streamline document processes, boost efficiency, and empower teams at every stop along the automation journey. Concord’s Practical AI™ and commitment to next-generation technologies is reshaping how healthcare organizations approach their document-centric processes. By integrating automation at key workflow junctures, healthcare teams can achieve significant improvements in operational

Healthcare providers, from Top 500 hospital systems to small specialty practices, are looking to utilize AI. Their goal is to speed operations and improve patient care, but all too often they wind up with failed pilots or stalled initiatives. The Concord Connect™ Ignition Program, a white-glove implementation methodology, is designed to help healthcare organizations seamlessly