Turning Healthcare Data into Measurable Impact
Artificial Intelligence (AI) has long promised to revolutionize healthcare — from predictive diagnostics to streamlined operations. Yet, despite the hype, only 3 out of 10 AI projects in healthcare ever make it into daily use.¹
The issue isn’t the technology itself. It’s the lack of operational readiness, opaque processes, and fragmented document workflows that stall progress and erode trust. For healthcare executives and IT leaders, the challenge is clear: how do we move beyond pilot and ensure AI delivers measurable impact across the enterprise?
The failure of AI pilots is rarely due to poor models. Instead, it’s the absence of governance, clarity, and integration that derails implementation. Disconnected systems, lack of targeted deployment and confident phase rollout create roadblocks that no model can fix alone.
Concord Connect™ Ignition: A Blueprint for AI Success
To address these challenges, Concord Technologies launched the Concord Connect™ Ignition Program — a white-glove implementation framework designed to guide healthcare organizations from concept to production with confidence.
Ignition is built around five strategic phases:
- Strategic Alignment: Define success metrics and identify high-impact automation opportunities.
- Data Readiness & Feasibility: Validate AI model performance using real-world samples.
- Targeted Pilot Deployment: Launch calibrated AI workflows to deliver measurable outcomes.
- Operational Launch & Optimization: Incorporate user feedback, retrain models, and empower teams.
- Sustain & Scale: Expand automation across departments and integrate with broader STP networks.
This phased approach ensures that AI doesn’t just launch — it thrives. By combining proven technology with structured implementation, Ignition helps healthcare enterprises reduce risk, accelerate ROI, and unlock scalable transformation.
Want to explore how Ignition can support your goals? Click here
The Hidden Cost of Manual Workflows
Consider this: studies show that manually processing faxed documents consumes over 4.2 hours of staff time per day in major healthcare facilities². That’s time lost to inefficiency, and a prime opportunity for automation.
Concord’s Practical AI™ uses confidence scoring and human-in-the-loop safeguards to automate document intake, routing, and indexing—streamlining workflows and improving data accuracy. These capabilities are especially critical in environments where document volume is high, accuracy is critical, and turnaround time impacts patient care.
Real-World Impact: Oncology Integration with OncoEMR®
One standout example of Ignition in action is Concord’s integration with OncoEMR®, a leading oncology EHR platform. When New England Cancer Specialists faced challenges with manual data entry and fragmented inboxes, Concord deployed a FHIR-powered integration that matched patients to records and delivered documents directly to the chart with one click.
The result? Faster intake, fewer errors, and improved care coordination. This use case highlights the power of standards-based interoperability. By leveraging FHIR and HL7, Concord’s Integration Engine converts documents into structured messages and automates indexing—reducing administrative burden and accelerating access to clinical data.
Learn more about Concord’s Integration Engine and how it powers interoperability across healthcare systems.
Want us to help explore your integration options? Click here
Coming This Fall: Direct Secure Messaging (DSM)
Concord is excited to announce the upcoming launch of Direct Secure Messaging (DSM) within the Concord Connect™ Platform. DSM is a secure transport protocol that supports the exchange of a wide range of healthcare-related information. It is built on the widely adopted Direct Standard® and enables the secure, encrypted exchange of clinical information between trusted healthcare entities.
With DSM, healthcare providers can securely receive patient records, care summaries, and other essential clinical information in real time. This means the right people have the right information when they need it — improving care coordination and reducing delays.
By using DSM within Concord Connect, organizations can:
- Receive direct messages alongside faxes allowing all inbound messages to be received and managed within a central location, eliminating the need to log into multiple systems.
- Align with national interoperability initiatives like TEFCA and DirectTrust.
- Simplify intake workflows, accelerates integration with downstream technologies, and minimizes delays in the triage and processing of critical patient information.
Join the DSM Beta Program
Your chance to get discounted early access to our new Direct Secure Messaging service within the Concord Connect™ Platform.
- Stay ahead of the curve
- Help shape the future of this service
- Enhance your daily workflows
Ready to join? Click here or contact your account representative.