AI The Right Way: Achieving Immediate Operational Improvements In Admin Processes
Healthcare has many moving parts — some directly attached to patient treatment, others behind the scenes. Those unseen activities, however, can have a huge effect on patient outcomes.
Consider the flow of documents through the healthcare continuum: Admissions and intake, prior authorization requests, lab work and records management, prescriptions and so much more are zipping to and fro between providers all day, every day. Sadly, often when those documents arrive, they don’t get to their final destination within that provider’s workstream right away. That’s because the data they contain stays locked up until a busy staffer can review, reroute, or retype much of it into a patient’s record in the receiving system.
Intelligent document processing = measurable results
That’s where intelligent document processing comes into play. With Concord’s Practical AI™ approach, advanced technology is used to reduce the need for manual intervention with the ultimate goal of straight through processing using our proven AI models. The result is safe, secure data delivery that supports operational efficiency and, most importantly, enhances and speeds patient care. Here’s how it works for three of our customers:
- 59% reduction in prior-authorization manual review. careviso handles thousands of prior authorization requests every day. Documentation related to denial and approvals was being matched back to a specific patient case numbers by hand. If a request was missing information, that meant a rejection from the payor and the need to manually match specific fields. Now incoming fax documents are automatically matched, allowing staff to complete other tasks.
- 25% increase in schedule-to-scan rate. Royal Health was manually transcribing orders for its radiology clients, resulting in error rates and slow turnarounds. Now data is extracted from documents and moved into scheduling queues, a quicker solution that has boosted scheduling turnaround times and allowed for more procedures to be booked.
- Shave 2 hours off daily tasks. Hendricks Behavioral Health has a very busy intake department, and a slow referral-intake process meant lost patients and business setbacks. Concord’s Practical AI™ allows staff to automatically flag key criteria on incoming documents, as well as stream pages in real time vs. waiting for the full document download. All of this aids decision making, gets patients to treatment faster, and knocks two hours off referral-processing time every day.
Concord’s new eBook, Understanding Concord’s Practical AI™ Approach, walks through our sensible, incremental method to using AI as a pathway to successful intelligent document processing. We safely and speedily process 5 billion pages of protected healthcare data every year, and our AI is securely trained on thousands of unique healthcare documents. This is why many of the country’s largest providers trust us with their sensitive data. And now, Practical AI is offering an innovative, low-risk way to break data-processing logjams, save money, and speed care to improve outcomes. Click here to download your copy of the eBook!