Cloud Fax How-to Videos
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Using Print2Fax
Print2Fax allows Concord customers to print, edit and send fax messages from Windows applications’ print functionality. This video reviews how to prepare, address and submit messages via the Print2Fax software.
Configuring Print2Fax
Print2Fax allows Concord customers to print, edit and send fax messages from Windows applications. This video explores configuration options for the Prin2Fax client, including reviews of authentication, submission methods, address book options and other application settings.
Adding and Managing Administrators
This video provides steps and guidance on creating and managing Concord customer administrators, including processes to lock and delete admins as well as edit admin accounts to update their settings and placement within your account hierarchy.
Fax Inventory
Introduction to managing Cloud Fax numbers.
Inbound Deliveries
The Inbound Deliveries notification provides an in-portal alert on inbound messages that have been received via fax but have not been delivered to their customer destination endpoints. This video examines the logging associated with pending or failed inbound deliveries via FTP, SFTP or HTTP push services.
Adding a Cloud Fax User
This video provides detailed instructions on adding a Cloud Fax user, with an emphasis on email-based sending and receiving of faxes. These instructions could also be applied to Cloud Fax users created to send or receive via API or Concord tools such as Print2Fax, Folder Fax and Fax Assist.
Analytics Reporting
Concord provides a comprehensive record of all outbound fax transmissions sent via the Cloud Fax platform. This video explores how to query for outbound transmissions and access the details and options available for viewing, resending and canceling messages.
Accounting or “CDR” Report
The accounting or “CDR” report is generated monthly to capture inbound and outbound traffic details in one text-based report to aid in reconcilliation and provide a monthly account of billable traffic for your account. This video shows how to generate and download these reports.
Outbound Activity Reporting
Concord provides a comprehensive record of all outbound fax transmissions sent via the Cloud Fax platform. This video explores how to query for outbound transmissions and access the details and options available for viewing, resending and canceling messages.
Inbound Activity Reporting
Concord provides a thorough record of all inbound fax transmissions and failed inbound calls. This video explores how to query for inbound fax transmissions, access the details related to fax receipt and handoff to customer destinations, and perform resubmissions individually or in bulk.
Cloud Fax Admin Dashboard
Concord’s Admin Portal Dashboard contains a suite of useful tools to help you manage and understand your Concord fax services and how they are being used. This video provides an overview of the four modules that make up the Concord Dashboard: Inbound / Outbound Fax Pages, Top Outbound Destinations, Fax Number Inventory and Network Health.
Cloud Fax Admin Portal Prefences
This video explores the various settings and permissions that can be applied to a Concord Admin account. This includes managing user and password data, editing access rights to various functions and data content, as well as the baseline security requirements to access and use Concord services in an administrative role, in accordance with your security requirements.
Receiving Faxes
Receive online faxes in your email inbox and manage faxes just like you would manage email messages. With Concord Cloud Fax, any email client can be used to receive faxes, including free webmail services or email on your smartphone. Faxes are received as PDF, TIF, or XPS attachments to the email message, and can be printed, saved, archived, or forwarded.
Sending Faxes
Sending a secure, compliant online fax with Concord is as easy as sending an email message. Using any email client, including free webmail services or your smartphone email, send faxes via email with the fax document attached to the email message. Add cover page text by including notes in the email body, and receive delivery confirmation via return email.
Using Print2fax
With Concord’s Print2Fax, you can send secure internet faxes from Windows applications that have a print option. Select the Concord Fax Printer and add fax recipients, or look them up from your phone book. Select a cover page and add notes, include tracking or billing information if needed. Receive fax delivery confirmation via email.
Custom Coverpages
Receive online faxes in your email inbox and manage faxes just like you would manage email messages. With Concord Cloud Fax, any email client can be used to receive faxes, including free webmail services or email on your smartphone. Faxes are received as PDF, TIF, or XPS attachments to the email message, and can be printed, saved, archived, or forwarded.
Web Portal
Sending a secure, compliant online fax with Concord is as easy as sending an email message. Using any email client, including free webmail services or your smartphone email, send faxes via email with the fax document attached to the email message. Add cover page text by including notes in the email body, and receive delivery confirmation via return email.
Reporting
With Concord’s Print2Fax, you can send secure internet faxes from Windows applications that have a print option. Select the Concord Fax Printer and add fax recipients, or look them up from your phone book. Select a cover page and add notes, include tracking or billing information if needed. Receive fax delivery confirmation via email.
User Interface
This video gives an overview of the user account experience with the Concord Cloud Fax Web Portal. Learn how to view your traffic patterns, access your inbound and outbound usage and also set and maintain account settings. For users, this is the place to view all activity related to their personal online fax activity.
Managing Users
This video offers details on managing existing users, including how to search for users, lock and delete them, and move users from one department to another. Also included is how to edit an existing user to add additional fax numbers and routing addresses, as well as extended user configuration options to support transmisison to SFTP and inbound webservices API.
Porting Numbers
If you have existing fax numbers, this video will show you how easy it is to port those numbers over to the Concord network. Whether your numbers are internet fax numbers or traditional, you can port them to Concord and use them to send secure online faxes. Utilize the Concord Cloud Fax Web Portal to initiate your port requests, upload authorization documents, and check on your porting status.
Fax Assist
Overview of Fax Assist – a simple-to-use tool that integrates with internal applications and systems to initiate internal workflows, document extraction, and OCR processes or embed documents into custom applications.
Network Health
Overview of the main features of Concord’s Cloud Fax Network Health Dashboard.
Security Policy
An overview for Concord Fax Administrators of Concord’s Security Policy Settings.
Adding and Managing Departments
Concord departments can be used to organize billable users and activity, isolate administrative access and manage group-level default behaviors. This video details how to create and manage departments, and the various settings that control users and admins in departments and sub-departments within the Concord account hierarchy.