Driving Scalable Healthcare Transformation through White-Glove AI-Implementation

Concord Connect Ignition Program: Accelerating Change Together

From Pilot to Practice: AI Implemented for Real Healthcare Impact

Only 3 out of 10 artificial intelligence (AI) projects in healthcare make it into everyday use[1]. At Concord, we’re committed to making every AI and workflow automation implementation a success — for 100% of our customers. To make that happen, the Concord Connect™ Ignition program was created to support your transition to straight-through processing (STP) for healthcare.

Healthcare Straight-Through Processing refers to receiving, processing and integrating documents and data directly into the system of record, with minimal manual intervention.

The 5 Phases of Concord Connectâ„¢ Ignition Program:

1

Strategic
Alignment

We collaborate with your team to define success metrics, understand your document workflows, and identify high-impact opportunities for automation.

2

Data Readiness
& Feasibility

We assess your data quality and test technical feasibility using real-world samples to validate AI model performance and ensure clinical relevance.

3

Targeted Pilot
Deployment

We launch a focused pilot using live data and workflows, applying AI models with calibrated confidence thresholds to deliver measurable outcomes.

4

Operational Launch
& Optimization

We move to full deployment, refining performance with feedback and ensuring seamless integration, while equipping your teams to confidently manage and optimize the solution.

5

Sustain
& Scale

We provide ongoing support, continuous model improvement, and evolve human-in-the-loop workflows to expand automation across your enterprise and build interoperable STP networks.

Ready to see what Ignition can do for your organization?

Speak with your Concord account representative today.

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