Solutions for Hospitals & Health Systems
Empowering Hospitals with Concord Connect: Cloud Fax and Practical AI™ for Intelligent Document Processing
Modern Document Workflows for Large Health Systems
Concord: Trusted by Hospitals Nationwide
Health systems continue to face critical staffing shortages across nurses, physicians, and other healthcare professionals, which places strain on already overburdened workflows. Manual document handling adds to this pressure, introducing errors, consuming staff time, and driving up operational costs. Today, digital fax remains the primary method for secure document exchange between healthcare entities, with Direct Secure Messaging (DSM) emerging as a secondary channel. In fact, 85% of medical communications in healthcare organizations still occur via fax (IJSAT, 2025), underscoring the need for solutions that blend fax with automation to reduce administrative burden and improve information flow.
Proven in Healthcare
Environments
Concord’s solutions are designed to meet the high-volume demands of hospitals and large provider networks. Our cloud-based infrastructure and healthcare expertise help streamline document-driven workflows across intake, care coordination, and discharge planning. Concord aligns with your existing systems and clinical processes. Our platform integrates seamlessly with EHR, allowing teams to work within familiar interfaces.
Compliant, Secure,
and Scalable
Our cloud fax and digital fax solutions help hospitals meet strict compliance standards, including HIPAA, HITRUST, and SOC 2 Type II. Users rely on Concord for 24/7 uptime, robust audit trails, and full data encryption—without the burden of managing fax servers or telco infrastructure.
Intelligent Document Processing in Healthcare
Hospitals handle massive volumes of unstructured documents—from referrals and authorizations to lab reports and insurance forms. Concord Connect uses Practical AI™, OCR, and machine learning to extract, classify, and route critical data in real time—reducing delays and administrative overhead.
How Health Systems use Concord:
- Automatically identify and extract patient names, medical record numbers, dates of service, and more
- Route documents intelligently into the correct workflow or department
- Begin processing inbound documents upon receipt, saving staff significant time
- Empower staff for make faster decisions on referrals, authorizations, and care transitions
- Reduce manual data entry and the risk of human error
- Enable real-time visibility into document flow for better operational control
Cloud Fax and Digital Fax for Hospitals
Concord’s cloud fax and document exchange solutions modernize this essential communication channel—replacing outdated infrastructure with secure, cloud-native tools that integrate seamlessly into hospital workflows.
- Send and receive faxes digitally via web portal, secure email, or direct EHR integration
- Enable smart routing of inbound faxes based on patient data, document type, or department
- Track every document with real-time status updates and searchable audit trails
- Integrated, Interoperable, Intelligent
Secure Document Exchange Your Way
Concord gives health systems the power to leverage the right type of secure document exchange for their operations today, while planning for tomorrow. In addition to cloud fax and intelligent document processing, we enable advanced integration and multiple modalities for secure document exchange, enabling hospitals to build truly connected communication workflows.
- APIs
- HL7/FHIR
- Direct Secure Messaging (DSM)
- Secure File Transfer (SFT)
- Embedded applications
Why Concord?
Unlike generic fax solutions, Concord Cloud Fax is engineered specifically for industries like insurance that require secure, compliant, high-volume document exchange. Backed by 25+ years of experience, Concord helps insurance organizations of all sizes improve operational efficiency, reduce risk, and accelerate transformation.
- Fully cloud-native—no on-premise software required
- Enterprise-grade uptime and performance
- Intelligent Document Processing (IDP)
- Automated routing and delivery confirmation
- Built-in compliance with industry regulations
- Role-based user access controls
- API integrations for custom workflows
- Real-time dashboard and analytics reporting
Frequently Asked Questions
How do hospitals and health systems typically manage high volumes of clinical and administrative documents?
Hospitals and health systems handle large volumes of documents across intake, referrals, authorizations, care coordination, and discharge planning. These documents arrive through channels like fax, email, scanned files, and secure messaging and must be routed accurately to clinical and administrative teams to avoid delays in care.
Why does manual document handling create challenges for health system staff and operations?
Manual triage, routing, and data entry consume valuable staff time and introduce errors. In environments already facing staffing shortages, document inefficiencies contribute to workflow disruptions, increased costs, and staff burnout.
What types of hospital workflows benefit most from intelligent document processing?
Workflows such as intake, referrals, prior authorizations, claims, lab results, and discharge documentation benefit from intelligent document processing. Automation helps classify documents, extract meaningful data, and route information quickly to clinical systems and teams.
What is StraightThrough Processing (STP) in healthcare, and why is it important for health systems?
StraightThrough Processing refers to receiving, interpreting, and integrating documents directly into systems of record with minimal manual intervention. For hospitals and large health systems, STP reduces delays, accelerates care decisions, and improves operational efficiency.
How do automated document workflows integrate with electronic health records (EHRs)?
Modern document platforms integrate with EHRs so staff can work within familiar clinical interfaces. Documents and extracted data are delivered accurately into downstream systems, reducing the need to download files, rekey data, or switch between applications.
How can cloudbased document solutions support compliance, security, and scalability for health systems?
Cloudbased solutions help hospitals meet strict compliance and security requirements while scaling reliably across facilities and departments. Features like encryption, audit trails, and high availability support enterprisegrade performance without the burden of maintaining onprem infrastructure.
Ready to Transform Your Hospital’s Document Workflows?
From the time documents are received to when data is input into your EHR, Concord’s cloud fax, digital fax, and intelligent document processing solutions can elevate performance across your entire health system.From the time documents are received to when data is input into your EHR, Concord’s cloud fax, digital fax, and intelligent document processing solutions can elevate performance across your entire health system.