Secure Cloud Fax and AI-Powered Fax Automation
Turn fax into your organization’s source for supercharged data automation with Cloud Fax, fax workflows and more from Concord.
Send, Receive, Automate and Integrate your Organization's Document and Data Exchange
In today’s healthcare landscape, secure and compliant document exchange is critical. Concord offers a suite of solutions tailored to meet the diverse needs of healthcare organizations—from cloud-based faxing to secure file transfers. Whether you’re modernizing legacy systems or integrating with EHR platforms, Concord ensures your data moves safely, efficiently, and in support of your organization’s compliance with HIPAA and other regulations.
Digital Fax
Concord’s suite of digital fax solutions will meet customers where they are at on their journey to the cloud, with robust offerings in cloud fax, hybrid, and on-premise configurations.
Cloud Fax
Modern, scalable, and secure. Concord Cloud Fax eliminates the need for physical infrastructure. It integrates seamlessly with healthcare workflows, enabling encrypted document exchange from anywhere. Learn More
Hybrid Fax
Flexibility meets control. Concord’s Hybrid Fax solution bridges the gap between cloud and on-prem environments. It’s ideal for healthcare organizations transitioning to the cloud but still reliant on local infrastructure. Learn More
On-Premise Fax
Reliable and secure for legacy systems. For healthcare providers with strict data residency or infrastructure requirements, Concord’s On-Prem Fax offers a robust, secure solution that keeps everything in-house. Learn More
Secure File Transfer
Highly encrypted, secure file exchange for modern healthcare. Concord Secure File Transfer enables encrypted, auditable sharing of sensitive documents across teams, partners, and systems.
Direct Secure Message
HIPAA compliant secure exchange of clinical data between trusted healthcare entities. DSM supports structured, standards-based document exchange using HL7 and C-CDA formats, making it easy to integrate patient data into your workflows and systems.
Frequently Asked Questions
How does digital fax compare to analog fax for sending patient information?
Digital fax is designed with healthcare security in mind. While a traditional fax could be picked up by the wrong person after transmission, digital fax will only go to the intended recipient. Additionally, digital fax providers today enable fax recipients to do things like digitally sign, route, and annotate, faxes that are received digitally, making it the preferred choice for healthcare data exchanges.
What is Direct Secure Messaging and when should I use it?
Direct Secure Messaging can be thought of as encrypted email specifically built for healthcare. It’s ideal for provider-to-provider communication, care coordination, and sharing lab results or referrals. Think of it as a secure mailbox system where only verified healthcare organizations can send and receive messages. It’s particularly useful for communicating with other practices in your care network.
Can I still use traditional fax machines, or do I need to switch to digital?
While traditional fax machines still work, digital fax offers significant advantages. Paper faxes can sit in output trays where anyone can see them, creating privacy risks. Digital fax delivers documents directly to secure folders, creates audit trails of who accessed what, and eliminates the cost of phone lines and maintenance. Most healthcare organizations are transitioning to digital fax for these security and efficiency benefits.
How do I know if my document exchange method is HIPAA compliant?
HIPAA-compliant document exchange requires encryption during transmission, secure storage, access controls, and audit logs. Both digital fax and Direct Secure Messaging meet these requirements by default. If you’re using other methods like email or file sharing, you’ll need to verify they include business associate agreements (BAAs), encryption, and proper authentication. When in doubt, stick with purpose-built healthcare solutions like digital fax.
What happens if I accidentally send a document to the wrong recipient?
With digital fax and Direct Secure Messaging, you have more control than traditional methods. These systems maintain detailed logs showing exactly when documents were sent and received. Some platforms allow you to recall messages before they’re opened or set expiration dates on shared documents. However, prevention is key. Look for solutions with address book verification and confirmation screens before sending.
Do I need special software to receive secure documents from other providers?
It depends on the method. For digital fax, documents are typically delivered to your existing system or secure portal. No special software needed. Direct Secure Messaging requires a Direct address, which your EHR system or secure messaging provider can set up. Most modern healthcare IT systems support both methods, making it easy to receive documents regardless of what the sender uses.
How long should I retain exchanged documents, and where should I store them?
HIPAA requires maintaining records for at least 6 years, though state laws may require longer. Securely exchanged documents should be immediately integrated into your EHR or document management system with proper access controls. Avoid storing sensitive documents on local computers or unsecured drives. Digital fax and Direct Secure Messaging platforms typically offer compliant archiving with searchable records and automatic retention policies.
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