Author name: Andrew Gray

It’s no secret that document-driven industries such as healthcare have moved to digital — or cloud — fax document management. With the right partner, they gain secure, reliable data delivery alongside the ability to analyze incoming documents, intelligently extract data for delivery to workflows and much more. At the same time, they can allow you to eliminate costly, ground-based physical servers that may be in constant need of upgrades and support.

Not all cloud fax providers are alike, however, so it’s important to see what a provider offers at the outset. The way that a provider handles their implementation process will be a good indicator for how they act as a partner. A strong start means that the upsides of cloud fax can materialize that much sooner. With that in mind, here are a few things anyone considering cloud fax should want to see from the outset…

It’s no secret that document-driven industries such as healthcare have moved to digital — or cloud — fax document management. With the right partner, they gain secure, reliable data delivery alongside the ability to analyze incoming documents, intelligently extract data for delivery to workflows and much more. At the same time, they can allow you to eliminate costly, ground-based physical servers that may be in constant need of upgrades and support.

Not all cloud fax providers are alike, however, so it’s important to see what a provider offers at the outset. The way that a provider handles their implementation process will be a good indicator for how they act as a partner. A strong start means that the upsides of cloud fax can materialize that much sooner. With that in mind, here are a few things anyone considering cloud fax should want to see from the outset…

It’s no secret that document-driven industries such as healthcare have moved to digital — or cloud — fax document management. With the right partner, they gain secure, reliable data delivery alongside the ability to analyze incoming documents, intelligently extract data for delivery to workflows and much more. At the same time, they can allow you to eliminate costly, ground-based physical servers that may be in constant need of upgrades and support.

Not all cloud fax providers are alike, however, so it’s important to see what a provider offers at the outset. The way that a provider handles their implementation process will be a good indicator for how they act as a partner. A strong start means that the upsides of cloud fax can materialize that much sooner. With that in mind, here are a few things anyone considering cloud fax should want to see from the outset…

A busy physician practice can see hundreds of people a week. Even if all their personal, payment and care data is being captured electronically, it’s still a massive amount of information. Now add to the mix what needs to be shared with other providers, insurance companies, state health information exchanges (HIEs), health system electronic health record (EHR) systems and it’s easy to see how inefficient, incomplete data transmission can lead to huge problems. Concord’s suite of fax solutions is designed to help providers improve workflows and staff efficiency, reduce overhead and enhance service delivery.

“I really enjoy paying to be on hold waiting for tech support,” said no cloud fax user, ever. Concord views consistent, efficient, and easily obtainable support as an extension of how we assist customers from a collaborative implementation throughout the life of the partnership. Support is a part of our wraparound services, not a pricey add-on that’s bolted onto a contract as an immovable and ongoing cost of doing business.

A strategic, seamless fax solution can improve long-term care facility efficiency. With Concord’s system of multiple data centers and intelligent call routing, the dead-end “fax retry” process is transformed. Concord’s solutions also offer multiple ways to send and receive, including email, print-to-fax and the ability to interface with systems already in place.

A recent Concord Technologies survey analyzed the current state of hospital and health system fax utilization, as well as providers’ satisfaction with their current fax platform. The results showed that fax is everywhere in healthcare.

The clock is always ticking when it comes to providing the best patient care for optimal outcomes. When it comes to pediatric care, time is even more of the essence. Success means providers have the most complete, accurate and up-to-date information at hand as they care for their young charges.

That’s why children’s hospitals and their associated providers use the most advanced technology in the medical profession. Electronic health record (EHR) systems are the norm, and as good as those are, they are only as supportive as their ability to provide actional information.