Straight-through processing
for healthcare

You can’t accelerate document processing if you don’t have the right engine. Reduce time and money spent on document processing. Discover your potential ROI with

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Concord ConnectTM simplifies and streamlines the processing of healthcare documents.

From the moment a document is received until it’s delivered into the system of record, Concord Connect alleviates administrative bottlenecks and facilitates workflow. Empowering staff to focus on their more critical tasks. No more bottlenecks or data detours.

One end-to-end platform drives it all

Secure Document Exchange

Digital Fax
Cloud
On-Premises
Hybrid
Secure File Transfer
Direct Secure Message

Intelligent Document Processing

Classification
Extraction
Advanced Routing
Configurable Workflows
Concord’s Practical Al™

Interoperability

Concord APls
EHR Connectors
Embedded Applications
Salesforce Integration
HL7/FHIR

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Straight-Through Processing

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Healthcare Straight-Through Processing refers to receiving, processing and integrating documents and data directly into the system of record, with minimal manual intervention.

How it Works

Documents arrive via Secure Document Exchange and begin processing the moment they are received.

With Concord’s Practical AI™, key information is identified to help staff confidently integrate healthcare documents and data into the system of record — with as little as one click.

One platform to help your staff reduce manual bottlenecks, save valuable time, and lower operating costs.

The key to simplified workflows and improved staff productivity.

Concord Connect allows healthcare organizations to:

Securely and reliably transmit healthcare documents with 99.99% uptime.
 
Quickly triage incoming documents and route them where they need to go.
 
Improve workforce collaboration with a robust toolset and shared workspaces.
 
Accelerate the extraction and interpretation of data through Concord’s Practical Al™
 
Build organization-wide trust and gain transparency in your AI models through confidence indicators.
 
Seamlessly and accurately integrate data into back-office systems via flexible integration points, including APIs and HL7/FHIR.
Our experience has drastically improved. it’s much easier for us to process inbound and outbound documents directly from our systems due to integration.
- Seattle Children’s, Director of Health Information Integrity
'l have not heard one time from our nursing team about a fax issue, and that has been amazing. The implementation was just great; Concord's team worked with us to roll it out vs. training everyone on the first day, which was helpful. The ongoing support has been great as well, any questions we've had have been answered in a very reasonable amount of time. Concord got right in, changed the way we were doing things and it has really worked."
- Nick Marutanas, IT Manager, Elder Services of Workester

Proven ROI in Healthcare

Swift ROI

Behavioral Health system operating 34 hospitals, half of which are connected via a central intake site, saw an 8% increase in average daily admissions in the first four months of using Concord Connect.

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Reduced Cost

Healthcare payer in the Blue Cross/Blue Shield network minimized the manual work of processing incoming documents, reducing the number of staff required to process those documents by 50, and reallocating that staff to more critical tasks, using Concord Connect.

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Improved Productivity

Federally qualified health center restructured multiple workflows with Concord Connect and saw an 80% time savings medical-imaging processing, and achieved same-day turnaround for medication refills – improving staff productivity and speeding effective patient care.

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Frequently Asked Questions

Why do healthcare organizations struggle with document bottlenecks?
Most healthcare organizations use separate systems for receiving documents (fax servers, secure messaging), processing them (manual review and data entry), and storing them (EHRs or document management systems). Each handoff creates a bottleneck where documents sit in queues waiting for staff attention. When receiving, processing, and delivery happen on disconnected platforms, visibility disappears and documents get stuck. Organizations need end-to-end platforms that handle the entire lifecycle without these gaps.
Administrative staff in healthcare spend enormous amounts of time on repetitive document tasks like sorting faxes, manually entering patient demographics, and filing records. This work is tedious, doesn’t utilize their skills, and takes time away from meaningful patient interactions. When staff are drowning in paperwork, burnout increases and job satisfaction plummets. Automating these repetitive tasks lets staff focus on work that actually requires human judgment and expertise.
Hiring additional administrative staff to handle document volume is expensive and increasingly difficult given staffing shortages. Even when you can hire, you’re just adding more people doing manual work rather than fixing the underlying inefficiency. Document automation typically pays for itself within months through time savings alone. Plus, automation scales instantly with volume increases, while hiring and training new staff takes months and adds ongoing costs.
When document exchange (receiving faxes, secure messages) and processing (classification, data extraction) live on separate platforms, you create integration challenges and visibility gaps. Documents might arrive in one system, require manual export to another for processing, then need manual filing in a third system. Each transfer point adds delay and risk of errors. A unified platform means documents flow seamlessly from receipt through processing to delivery without these handoffs.
Faster document processing directly impacts care delivery timelines. When referrals reach schedulers immediately instead of sitting in fax queues, patients get appointments sooner. When lab results automatically route to ordering providers, treatment decisions happen faster. When prior authorization requests move quickly through approval workflows, procedures aren’t delayed. Every hour saved in document processing translates to faster patient access and care coordination.
Healthcare AI needs to handle real-world messiness like poor fax quality, handwritten forms, and inconsistent document formats. More importantly, the AI should tell you when it’s uncertain rather than making confident mistakes. Look for systems that provide confidence scores and flag low-confidence extractions for human review. AI that’s “practical” for healthcare balances automation with safety, knowing that patient data accuracy matters more than processing speed.
ROI comes from multiple areas: staff time saved on manual processing, reduced need for additional administrative hires, faster revenue cycle from quicker document turnaround, improved patient satisfaction from faster care coordination, and better staff retention from reducing burnout. Most organizations start by calculating hours saved per week on document sorting and data entry, then multiply by loaded labor costs. Many see ROI within 6-12 months just from time savings, before factoring in the downstream benefits to care delivery and revenue.

See Concord Connect in action.

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