Turn referrals into faster care and fuller schedules.
Concord Connect turns incoming referrals and faxes into information your team can act on, so patients get care sooner and staff stop chasing paperwork.
Customer results
Faster intake. Measurable operational results.
Explore the outcomes healthcare teams achieved by changing how referral documents are classified, reviewed, and routed.
64% 91%
Bed-capacity utilization
- 28% increase in accepted referrals
- 2 hours per day saved by intake directors
Hendricks Behavioral Hospital Download the report: “The Hidden Work of Healthcare Intake”
8%
Improvement in average admissions per day
- 5% improvement in referral conversion
- Incoming referrals streamlined into WellSky EHR
Oceans Healthcare Watch the webinar Download the report: “The Hidden Work of Healthcare Intake”
70+ hrs/week
Returned to referral-intake staff
- 39 specialties use AI-assisted classification and routing
- Pilot to full production in eight weeks
Turn incoming referral documents
into clear next steps.
Move every referral forward faster: identify what arrived, flag what needs attention, and route it to the right team or system without manual sorting.
-
01 · Understand
Understand what arrived
Identify referral documents and surface the patient, referring provider, service line, order, and other details needed next.
-
02 · Review
Catch what needs attention
Use confidence levels, patient matching, and human review to flag information that is incomplete, uncertain, or requires judgment.
-
03 · Route
Route toward care
Send the document and relevant data to the right specialty, team, work queue, or downstream process.
-
04 · Connect
Connect the workflow
Deliver documents and data straight into the EHR and other systems—cutting manual data entry, saving staff hours, and moving patients to scheduling and care sooner.
Built to support the workflows and systems teams already use—not replace every process around them.
Concord Connect Ignition program
Start with one workflow. Prove the value. Scale from there.
The Concord Connect Ignition Program gives your team a structured way to identify a high-value document workflow, validate your data and automation approach, launch with measurable goals, and expand based on results.
Explore the Ignition Program-
01
Define
Choose a focused workflow and agree on measurable success.
-
02
Validate
Confirm data readiness and test the automation approach.
-
03
Pilot
Launch a targeted use case with defined review paths.
-
04
Optimize
Train teams, measure results, and refine the workflow.
-
05
Scale
Expand what works across more sites and processes.
When information stalls
Stalled referrals can create problems far beyond the intake queue.
-
01
Information is missing
History, labs, notes, imaging, or prior results are not ready when the team needs to act.
-
02
The referral reopens
Staff search systems, request records, re-key details, and return to the same referral again.
-
03
Capacity sits unused
Appointments, beds, or equipment slots sit idle while the next step waits.
-
04
The patient waits
Care slows, referral partners follow up, and the next referral may go somewhere easier.
of healthcare leaders say staff spend 4+ hours on document triage and sorting.1
of diagnostic tests are reordered because faxed information is missing or lost.2
of healthcare staff report burnout and emotional fatigue.3
Julie’s mom waited for the images her care team needed
A care transition story
What happens when information doesn’t move with the patient?
Julie Freguia · Chief Marketing Officer, Concord Communications Download the report: “The Hidden Work of Healthcare Intake”“After a fall at home, my Mom was unconscious and so was transported by ambulance to a nearby ER. There they took images and determined she had a skull fracture as well as a broken wrist. That triggered a transfer to a nearby Level I trauma center, where she could be evaluated by a neurologist.
Once there, the neurologist took new images, did not see signs of a fracture, and so requested the original images from the sending facility. It took 10 hours for those to be delivered, during which time she was kept immobilized and in a neck brace, all of which was frightening and very uncomfortable.
When the original images arrived, the neurologist determined that what had been considered a fracture was in fact a shadow, and Mom was sent home with some painkillers and a treated, broken wrist.”
Your EHR cannot use information that is still buried in a document.
Connect incoming documents to the systems where work happens.
Works with any EHR
Works with the systems you already use.
Concord Connect delivers usable document data into the EHRs and systems where your teams already work.
Learn about our Integration Engine
OncoEMR®FLATIRON HEALTH
See where healthcare intake work gets stuck—and what better looks like.
Explore the hidden manual work behind referral intake, its operational impact, and practical ways to move information forward sooner.
Download the report: “The Hidden Work of Healthcare Intake”- Concord Technologies and HealthLeaders survey of 100 health-system IT and HIM leaders, 2025.
- The American Journal of Managed Care, 2024.
- Harris Poll commissioned by Strategic Education, 2025.