Concord Premium Support

So much more than troubleshooting

Here when you need us

Live US Support

Live Support
Get Immediate Help. No call centers. No automated systems.

User and Admin Help

Call the team and they will take care of your needs from account changes to customizing cover page templates.


Free Developer Support

Free Developer Support Email-based Developer support for architecture, design & troubleshooting.

Specialist Support for Users, Administrators & Developers


24 x 7 Response Available

The Concord Team is always available to ensure a rapid response to urgent needs.

24 x 7 Monitoring

Monitoring & Network Management is handled by Concord’s dedicated NOC Team.

16 Seconds

Our average time to answer calls coming into Customer Service.

10 Years

Over half the Concord Customer Service Team has 10+ years of Cloud Fax experience.

Standard Support Hours

9 a.m. – 9 p.m. EST Weekdays

Get Immediate Help. No call centers or automated systems.

Billing Inquiries

12 p.m. – 8 p.m. PST Weekdays

Please email for billing and account questions.

Critical Emergency Line

24 hours a day

Emergency response for critical issues only, 

“It’s been a pleasure working with Concord Fax Online. They are quite honestly the best thing I’ve ever seen, as far as fax solutions. Their support is very personable and there have been no implementation problems.”

Perez Trading Company


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Enterprise Cloud Fax

Document Automation

Intelligent Data Extraction


Build an Enterprise Quote

Integrate with Us

Speak to Sales 

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Cloud Fax Videos

Cloud Fax Downloads

Cloud Fax User Guides

NEXTSTEP Downloads and Docs



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Seattle, WA 98121

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