Concord
Direct Message
Simplify transition of care with trusted clinical data exchange through direct secure messaging
Break Down Silos, Build Smarter Care Connections
Concord Direct Message (DSM) empowers healthcare organizations to break down communication silos and streamline care coordination across facilities, systems, and teams. By including cloud fax and direct secure messaging within the Concord Connect™ platform, clinical and administrative staff can reduce manual tasks, accelerate transitions of care, and enable timely access to critical patient information. For leadership and compliance teams, Concord Direct Message delivers true interoperability while supporting secure HIPAA-compliant workflows and improving operational efficiency, making Concord Connect™ a strategic asset for value-based care and digital transformation.
Streamline care coordination across provider networks
- Streamline patient intake with a unified platform for DSM and Digital Fax
- Reduce administrative burden by receiving standardized clinical summaries in real time, avoiding delays and missing patient information
- Automatically route all clinical data, structured and unstructured, through intelligent workflows powered by Concord’s Practical AI™
- Improve visibility into patient information by reducing data silos across systems
Strengthen security and compliance
- Enables secure communication via DirectTrust™ network, with encryption in transit and at rest
- Supports Value-Based Care and Quality Reporting requirements
- Maintains HIPAA compliance by reducing unauthorized access through IAL2 identity standards
- Reduces manual data entry resulting in better data accuracy
Achieve true interoperability
- Enables downstream integration via structured data exchange (C-CDA/HL7) and compatibility with most EHRs
- Align with USCDI standards via structured data templates
- Enable structured clinical data exchange across diverse providers in acute, post-acute, and ambulatory care
- Advance TEFCA readiness with a modality that meets network compliance standards
Direct Messaging Made Simple:
Access, Manage, and Deliver with Ease
- Access to the Direct Trust® Directory to look up partner organizations
- Unlimited direct addresses for your organization
- Seamless DSM intake alongside Digital Fax and document uploads
- Unified workspace to manage and triage incoming patient information
- Secure delivery over the DirectTrust® network
- Flexible file support including C-CDA, TIFF, PDF, PNG, JPEG, XLS
- Smart attachment ingestion gives instant access to attachments without downloading or portal hopping
- Real-time visibility as the messages arrive
- Built-in document viewer
- Classify or reroute attachments directly from the viewer
- Source-agnostic capabilities allow staff use with or without an EHR
- Turnkey DSM enrollment handled by Concord’s exceptional implementation team
- Intuitive admin controls help staff easily manage DSM settings
- DSM retrieval API lets you access data programmatically for reporting and archiving
Standardized Data Into EHRs
Ready to Transform Your Healthcare Communication?
Unlock seamless, secure, and intelligent health data exchange. See Concord DSM in action and take the next step toward smarter, connected care.
