ConcordNEXTSTEP
Efficient, Scalable Document and Fax Management for Healthcare Enterprises
Your toolkit for the intelligent processing of healthcare documents and data.
Explore how Practical AI, equipped with measurable confidence scores and human-in-the-loop safeguards, can support or automate document intake, routing, and indexing within an EHR or other back-office system.Concord NEXTSTEP provides document and fax automation for healthcare enterprises. Even the most complex and high-volume data-based workflows can be automated using Concord’s Practical AI™, allowing patient information to reach its destination quickly. Reduce manual effort, improve data accuracy, and unlock operational efficiency across your entire enterprise.
Improve Staff Productivity
- Process digital faxes, direct messages and other inbound data automatically from the moment they are received from Concord’s Secure Data Exchange
- Reduce or eliminate manual steps with workflow rules and intelligent routing tailored to your business processes
- Improve workforce collaboration with shared workspaces organized by department, specialty, document type, and more
Drive proven ROI with Concord’s Practical AI™
- Save critical time by classifying incoming patient data and automatically routing it to the correct team, workflow, or system
- Maximize staff resources with AI confidence indicators supporting smarter staff
- Reduce manual data-entry errors by extracting key demographic and clinical information
Streamline workflows with Straight-Through Processing
- Match incoming documents to the correct patient record without leaving NEXTSTEP
- Accelerate access to patient information through flexible integration into downstream workflows and systems
- Integrate documents and data directly via Concord’s Integration Engine into any EHR or downstream system.
Where do you start for Confident AI Adoption?
Explore how Practical AI, equipped with measurable confidence scores and human-in-the-loop safeguards, can support or automate document intake, routing, and indexing within an EHR or other back-office system.
Confident AI Adoption Webinar — From HealthLeaders June 2025
Proven ROI in Healthcare
Behavioral Health System Sees 8% Admissions Increase with Concord’s Practical AI™
Learn how Wellmark Blue Cross Blue Shield leverages Concord NEXSTEP to streamline their document handling, enabling a reallocation of 50+ staffers to more valuable work.
North Shore Community Health Inc. Reduced Medication Refill Time 80% with Concord NEXTSTEP
Take the NEXTSTEP and Book a Workflow Assessment Today
Concord NEXTSTEP is already helping healthcare organizations handle referrals, labs, and more — faster, clearer, and with fewer clicks.