For the second consecutive time, Concord Technologies has been named a Leader in the IDC MarketScape for worldwide digital fax 2026 vendor assessment. We believe this recognition reinforces our commitment to secure document exchange, healthcare interoperability, and practical innovation that delivers measurable results.
The IDC MarketScape: Worldwide Digital Fax 2026 Vendor Assessment (#US54136326, September 2026) names Concord as a Leader in its assessment of the worldwide digital fax market.
For us, this recognition reflects something bigger than digital fax.
Healthcare organizations still depend on fax to exchange critical information. But increasingly, the challenge isn’t simply getting a document from one organization to another. It is getting the information inside that document into the right clinical or administrative workflow quickly, securely, and accurately.
That is where Concord has been investing.
Concord‘s key strengths as a Leader by IDC MarketScape
The 2026 assessment notes several areas of strength for Concord, including high customer satisfaction, flexible deployment models, interoperability, Practical AI approach, and documented customer outcomes.
Together, we believe they illustrate how digital fax is evolving from a communications endpoint into part of a broader strategy for secure, intelligent information exchange.
- Customer satisfaction backed by enterprise-scale reliability
We believe one of Concord’s clearest strengths is its relationship with customers.
The report notes, “High customer satisfaction. Beyond its NPS, customer retention, and uptime metrics, Concord customers praise its service: easy to work with, around-the-clock availability, domain expertise, and a strong U.S. footprint.”
That reliability matters because the information moving through healthcare organizations every day is often central to patient care and business operations.
Concord serves approximately 5,300 customers and supports the transmission of more than 5 billion healthcare pages annually. About 80% of Concord customers are in healthcare, including three of the five largest U.S. health plans and 13 of the 25 largest U.S. health systems.
Concord also offers cloud, hybrid, and on-premises deployment options, allowing organizations to modernize while accommodating existing systems, security requirements, and operational needs.
- Moving beyond digital fax to intelligent document intake
Digital fax remains important in healthcare, but simply receiving a document isn’t enough.
The real opportunity is turning incoming information into usable data and moving it efficiently into downstream workflows.
The assessment notes how Concord is, “Expanding beyond fax into a broader secure intake platform. Concord launched DSM at HIMSS26 within Concord Connect, giving healthcare organizations a second intake channel alongside fax with AI-driven processing as data is received, classified, and integrated, a shift toward unified intake and document intelligence.”
Concord Connect combines digital fax and Direct Secure Messaging with intelligent document processing and workflow automation. Its Practical AI capabilities help classify incoming documents, extract relevant clinical and demographic data, and route that information into downstream systems.
The platform supports HL7, FHIR, CCD/C-CDA, and DICOM, along with open APIs and no-code integration options for EHRs and other enterprise applications.
For healthcare organizations, that means the conversation can move beyond How do we eliminate fax? to a more valuable question:
How do we make the information arriving by fax and other channels immediately useful?
That shift is fundamental to Concord’s approach to healthcare interoperability.
- Practical AI focused on measurable healthcare outcomes
AI creates the most value when it solves a real operational problem.
That principle is behind Concord’s Practical AI approach, where the IDC MarketScape noted, “Documented customer outcomes. Concord cited results: 8% higher daily patient admissions across 14 sites in 4 months (behavioral health); a 70-hour/week cut in referral processing via generative AI classification across 39 specialties (pediatric hospital); 50+ FTEs reallocated (health plan, 2+ million members); an 80% cut in FQHC medication refill time (5 days to 1); a 25% higher schedule-to-scan rate and 20% bottom-line gain (radiology partner).”
We believe these examples capture what Practical AI means at Concord: applying automation to defined healthcare workflows where the results can be measured.
- An implementation model designed to turn AI into outcomes
Technology alone doesn’t transform a workflow.
The assessment also notes Concord’s Ignition Program stating, “Concord’s Ignition Program (white-glove AI implementation) answers data showing that only ~30% of healthcare AI pilots reach production. It reports 32 AI projects to date (21 completed, 11 in process), zero failed, and a 100% completed project success rate.”
We believe that combination of technology, healthcare workflow expertise, and implementation support is particularly important as organizations look for practical ways to introduce AI without adding another disconnected technology to their environments.
Concord’s Perspective: What this recognition means for healthcare organizations
For healthcare leaders evaluating digital fax and intelligent document-processing solutions, we believe the recognition reinforces several important considerations:
- Digital fax remains part of the healthcare information ecosystem, but its role is evolving.
- Interoperability requires more than transmission. Information needs to reach the systems and workflows where people can act on it.
- AI should produce measurable operational value, not simply introduce another technology layer.
- Modernization doesn’t have to be disruptive. Cloud, hybrid, and on-premises options can help organizations move forward while accommodating their existing environments.
The result is a different vision for digital fax: one where fax becomes one component of a secure, intelligent, multichannel information strategy.
Leading today, building for what comes next
Being named a Leader for the second consecutive time is an important recognition for Concord.
More importantly, we believe it reflects the direction healthcare information exchange needs to go.
The future isn’t about moving more documents. It is about turning the information contained within those documents into actionable data, reducing administrative work, improving interoperability, and helping healthcare teams put critical information to work faster.
That’s the future Concord is building toward.
Read the IDC MarketScape excerpt here: https://info.concord.net/concord-idc-marketscape-2026-report
IDC MarketScape: Worldwide Digital Fax 2026 Vendor Assessment, #US54136326, September 2026