Why a Large Public Retirement System Replaced RightFax
When a public sector organization set out to reduce the infrastructure and maintenance required to support its fax operations, preserving established document processes was a top priority. By replacing RightFax, the organization created a simpler, more reliable environment while maintaining the secure workflows its employees depended on.
When Legacy Fax Infrastructure Becomes a Burden
For one large public retirement and benefits organization that serves educators and employers, fax reliability is critical for the exchange of sensitive member information and payment-related documents without disruption. This organization manages retirement accounts, benefit information, applications, and payment-related communications for thousands of active members and retirees Fax remains a vital channel for receiving and transmitting sensitive documents, making reliability and uptime essential, allowing this organization to ensure uninterrupted operations and member support.
Managing a Complex RightFax Environment
The organization relied on RightFax to facilitate inbound and outbound fax communications across multiple workflows, including:
- Shared intake queues
- Individual desktop users
- HP multifunction devices
- Existing document ingestion processes
Over time, the organization found itself managing a growing collection of interconnected technologies and vendors to keep its fax environment running.
Ongoing Fax Challenges Included:
- Maintaining on-premises fax servers
- Managing SIP infrastructure
- Coordinating support across multiple vendors
- Supporting failover and business continuity requirements
- Ensuring reliable delivery of critical documents
As infrastructure complexity increased, the organization began evaluating alternatives that could reduce operational overhead while improving service reliability.
Why Move from RightFax to Concord Cloud Fax
After evaluating options, the organization selected Concord Technologies’ modern, secure, and scalable solution – Concord Cloud Fax – to replace RightFax and modernize its fax operations.
Several factors influenced the decision
- Eliminate on-premises fax servers and associated maintenance
- Simplify infrastructure by reducing dependence on SIP and supporting technologies
- Improve reliability and business continuity
- Strengthen failover capabilities
- Consolidate support with a responsive cloud provider
- Preserve existing document workflows without requiring major process changes
Rather than redesigning the organization’s document intake processes, Concord Technologies enabled a smooth migration path that supported the workflows employees already depended on.
Migrating Fax Infrastructure with Confidence
By moving from RightFax to Concord Cloud Fax, the organization was able to modernize fax operations without disrupting critical retirement and benefits services.
Overall, the large public retirement and benefits organization gained a more resilient fax environment that reduced IT complexity while providing the reliability required to support sensitive member communications. And they’re not the only ones making the switch! Healthcare service organizations are also moving from on-premises and hybrid options to cloud-based environments with Concord Cloud Fax.
What Organizations Still Running on RightFax Can Learn:
Organizations in financial services, government, healthcare, and other document-intensive industries often face similar challenges:
- Aging fax infrastructure
- High administrative overhead
- Multiple vendors and support contracts
- Business continuity concerns
- Increasing pressure to move critical systems to the cloud
For these organizations, replacing RightFax is often less about fax itself and more about reducing complexity, improving reliability, and freeing IT teams to focus on higher-value initiatives. Ready to simplify your fax environment? Explore how Concord Cloud Fax can reduce operational complexity without disrupting the processes your teams rely on.
