When Legacy Fax Infrastructure Becomes a Roadblock to Larger IT Initiatives
A large multi-specialty healthcare provider was preparing for a planned data center move when its existing RightFax environment emerged as a potential obstacle. To keep the broader initiative on schedule, the organization needed to replace RightFax quickly without disrupting the reliable exchange of patient documentation across its numerous locations, care teams, and healthcare systems.
As the organization’s technology leadership evaluated an upcoming data center migration, they recognized that their existing fax infrastructure needed a modern alternative, and their choice was Concord Technologies.
How to Modernize Fax Without Delaying a Critical Infrastructure Project
Like many healthcare providers, the organization depended on RightFax to support clinical and administrative workflows connected to multiple healthcare applications and systems.
The challenge wasn’t simply replacing their existing fax technology. The organization needed to move to a cloud fax provider fast enough to avoid disrupting a planned data center initiative.
The CIO and IT team were evaluating options and looking for a solution that could:
- Eliminate dependence on legacy fax infrastructure
- Support a major data center transition
- Integrate with existing healthcare applications
- Minimize disruption to users and clinical operations
- Deliver a faster implementation timeline
- Provide confidence that the migration would be successful
The stakes were high. Delays could have forced the organization to postpone broader infrastructure modernization efforts.
Why They Chose Concord Technologies
After evaluating available alternatives to RightFax and weighing various fax providers, the organization selected Concord Technologies over ETHERFAX.
Several factors influenced the decision:
- Accelerated implementation timeline
- Cloud-based architecture that removed dependency on legacy infrastructure
- Strong integration capabilities across healthcare systems
- A streamlined migration experience
- Responsive and collaborative implementation support
- Confidence in Concord’s ability to execute quickly
What stood out most wasn’t just the technology. It was the speed and execution of the fax migration.
The organization’s leadership initially anticipated a much longer deployment timeline. Instead, Concord Technologies completed the implementation in less than two months, allowing the organization to move forward with its broader infrastructure plans without delay.
Migrating from RightFax to Concord Cloud Fax with Ease
The migration delivered benefits beyond simply replacing a legacy fax system. By moving to Concord Cloud Fax, the organization was able to:
- Proceed with its data center initiative without delay
- Finish the migration in less than two months, well ahead of the timeline its leadership expected
- Stop depending on a legacy RightFax infrastructure
- Reduce risk to the larger infrastructure project
What This Means for Organizations Still Running RightFax
Many organizations begin a fax replacement project because they want a cloud solution.
But often the bigger driver is that legacy fax technology is slowing down other business and IT priorities. More and more organizations are moving away from legacy fax structure, and they’re with confidence.
Common triggers include:
- Data center migrations
- Cloud transformation initiatives
- Infrastructure modernization projects
- Application consolidation efforts
- Disaster recovery and business continuity improvements
For these organizations, replacing RightFax isn’t just about upgrading fax. It’s about removing a dependency that can hold larger strategic initiatives hostage.
When implementation speed matters, discover how a cloud-native solution can help organizations modernize faster while keeping critical projects on schedule.