Supporting Critical Healthcare Communications in a Complex Environment
A national correctional healthcare organization works with local, state, and federal agencies to provide care inside correctional facilities. It also builds its own electronic health record (EHR) platform for those facilities. The EHR, the medical records retrieval team, and the revenue cycle team all relied on RightFax to send patient records to providers and facilities. When the organization decided to move off its on-premises RightFax servers, it needed a replacement that would keep all three running.
Supporting Patient Records and Revenue Operations with Legacy Fax Infrastructure
Fax remains a vital component of the organization’s healthcare operations, particularly for exchanging patient records and supporting administrative processes.
The organization relied on RightFax to support a variety of document-intensive workflows associated with:
- Medical records retrieval
- Revenue cycle operations
- Healthcare provider communications
- EHR-driven document exchange
- Patient information workflows
While functional, the existing on-premises fax environment no longer aligned with the organization’s long-term technology strategy.
The team wanted to eliminate the operational burden of maintaining on-premises infrastructure while improving flexibility and scalability through a modern cloud platform.
Why They Chose Concord Technologies
After evaluating digital fax providers, the organization selected Concord Cloud Fax to replace RightFax and support its transition to a cloud-first communications strategy.
Several goals influenced the decision:
- Migrate away from an on-premises RightFax environment
- Support patient records retrieval workflows
- Improve operational efficiency for revenue cycle teams
- Integrate fax communications with a correctional healthcare EHR platform
- Enable email-to-fax capabilities for end users
- Automate inbound document routing and processing
- Connect business systems through HTTP-based integrations
To support these goals, the organization implemented a combination of Concord technologies, including:
- Email2Fax: Send documents by fax without leaving email
- FaxAssist: Automatically deliver incoming faxes to network folders or printers
- HTTP POST integration: Deliver incoming faxes and data directly to business applications
Rather than forcing teams to change established processes, Concord allowed the organization to modernize its infrastructure while preserving the workflows that support daily healthcare operations.
Replacing RightFax with Concord Cloud Fax
By modernizing their fax environment, the organization created a more flexible and scalable foundation for document exchange across its healthcare and administrative teams through Concord Cloud Fax. The decision to replace RightFax enabled the organization to align critical communication workflows with its broader modernization strategy while reducing dependence on legacy infrastructure.
Most importantly, patient information can continue moving efficiently between providers, facilities, and administrative teams that rely on fast, secure document delivery.
What This Means for Organizations Still Running RightFax
Organizations in healthcare, public sector, and highly regulated industries often face a similar challenge: balancing the need for reliable document exchange with the cost and complexity of maintaining legacy fax systems. Hundreds of organizations are making the decision to switch fax providers in order to modernize their system without disrupting their workflows.
Common drivers for replacing RightFax include:
- Reducing infrastructure management
- Supporting cloud transformation initiatives
- Integrating fax with modern applications and EHRs
- Improving automation and document routing
- Simplifying support and administration
If your organization runs specialized applications like a purpose-built EHR, replacing RightFax doesn’t have to mean rebuilding the document processes around them. For this organization, Concord sent inbound faxes straight into business applications through HTTP POST integration, routed others to the network folders and printers teams already used, and let staff send faxes from email. Want to see how your organization can make the switch to Concord Cloud Fax? Calculate your savings today.
