How a Healthcare Services Organization Simplified a Hybrid RightFax Connect Environment and Moved Fully to Cloud Fax Solutions with Concord Technologies
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For many healthcare organizations, fax remains essential for exchanging patient information, supporting clinical workflows, and connecting systems that were never designed to work together.A large healthcare management services organization that supports physician practices and healthcare providers nationwide found itself facing a common challenge: managing a hybrid fax environment built around RightFax Connect.
The healthcare organization provides business, technology, revenue cycle, compliance, and operational services to healthcare providers, helping them improve efficiency, reduce costs, and ultimately deliver better patient care.
As their needs evolved, they began looking for a fax solution that could fully support their cloud strategy while reducing administrative burden.
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The Challenges of a Hybrid RightFax Environment with Growing Demands
The organization was operating a RightFax Connect environment but wanted to move away from the limitations and complexity of a hybrid fax deployment.
Any replacement had to support the workflows staff used every day:
- Outbound faxing from the TouchWorks electronic medical record (EMR) system
- Inbound and outbound email-to-fax
- Routing inbound faxes directly into clinical workflows
- Faxing from multifunction devices (MFPs) in offices
- A user experience close to what staff knew from RightFax
Why They Chose Concord Technologies as a Cloud Fax Provider
The organization wanted out of its hybrid setup and wanted faster, more responsive support. After evaluating alternatives, the healthcare organization selected Concord Cloud Fax and NEXTSTEP Intelligent Document Processing to replace RightFax and transition to a fully cloud-based fax strategy.
Several factors influenced their decision:
- Move from a hybrid fax environment to a true cloud fax solution
- Improve support responsiveness and customer experience
- Maintain integrated outbound faxing from TouchWorks EMR
- Continue supporting inbound and outbound email fax workflows
- Route inbound faxes directly into clinical workflows
- Support office users with multifunction device faxing
- Deliver a familiar user experience while modernizing infrastructure
With Concord Technologies, the organization was able to preserve the workflows employees depended on while eliminating the limitations and support challenges associated with its previous environment.
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The Best RightFax Alternative: Concord Cloud Fax
The healthcare organization successfully moved to a fully cloud-based fax platform without disrupting critical healthcare operations. By replacing RightFax with Concord Cloud Fax, the organization now operates witha simplified fax environment that supports clinical and administrative workflows, reduces infrastructure complexity, and provides a higher level of support.
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What This Means for Organizations Still Running RightFax Connect
Many healthcare organizations adopted RightFax Connect as a step toward modernization. But as cloud strategies mature, hybrid fax environments often become an unnecessary layer of complexity. As organizations discover stronger fax provider options, they’re choosing to move away from RightFax, just like this correctional healthcare leader did.
Organizations evaluating how to modernize fax environments are often looking for:
- A fully cloud-based fax platform
- Better vendor support and responsiveness
- Strong healthcare workflow integrations
- Reduced IT overhead
- A clear path away from legacy fax infrastructure
For these organizations, replacing RightFax is not simply a technology upgrade. It’s an opportunity to simplify operations, improve user experiences, and align critical communication workflows with a modern cloud-first strategy.
At Concord Technologies, we have supported hundreds of customers as they’ve migrated from RightFax to Concord Cloud Fax with a streamlined process. Learn how you can confidently migrate your fax environment to cloud fax solution without the headaches.
