Blog Articles

“I really enjoy paying to be on hold waiting for tech support,” said no cloud fax user, ever. Concord views consistent, efficient, and easily obtainable support as an extension of how we assist customers from a collaborative implementation throughout the life of the partnership. Support is a part of our wraparound services, not a pricey add-on that’s bolted onto a contract as an immovable and ongoing cost of doing business.

A strategic, seamless fax solution can improve long-term care facility efficiency. With Concord’s system of multiple data centers and intelligent call routing, the dead-end “fax retry” process is transformed. Concord’s solutions also offer multiple ways to send and receive, including email, print-to-fax and the ability to interface with systems already in place.

A recent Concord Technologies survey analyzed the current state of hospital and health system fax utilization, as well as providers’ satisfaction with their current fax platform. The results showed that fax is everywhere in healthcare.

The clock is always ticking when it comes to providing the best patient care for optimal outcomes. When it comes to pediatric care, time is even more of the essence. Success means providers have the most complete, accurate and up-to-date information at hand as they care for their young charges.

That’s why children’s hospitals and their associated providers use the most advanced technology in the medical profession. Electronic health record (EHR) systems are the norm, and as good as those are, they are only as supportive as their ability to provide actional information.

Concord is excited to be attending the 2022 Channel Partners Conference & Expo, April 11-14 in Las Vegas! Visit us at booth 1344!

Anybody who has been working in the U.S. healthcare system during the last decade or so has heard the term “big data” used with increasing frequency. Small wonder. In the healthcare world, this catchphrase is referring to the general rise of information technology that makes data both easily accessible and actionable in the consumer marketplace. 

Providers of community-based behavioral health services, substance use disorder treatment and long-term care for clients with intellectual and developmental disabilities want to focus on providing outstanding, person-centered care. Agencies need a reliable fax and data solution that delivers.

When we hear the term “artificial intelligence,” our minds often go to nefarious robots or the possibility of losing our jobs to a machine. After all, Stephen Hawking once warned that AI could “spell the end of the human race.” It is one of the reasons we prefer the term “augmented intelligence” over “artificial intelligence.”